# Support **URL:** https://forum.cursor.com/c/support/21.md [Latest](https://forum.cursor.com/latest.md) · [Categories](https://forum.cursor.com/categories.md) · [Tags](https://forum.cursor.com/tags.md) --- ## [About the Support category](https://forum.cursor.com/t/about-the-support-category/146879)
**Author:** [@Colin](https://forum.cursor.com/u/Colin)\ **Replies:** 0\ **Last updated:** [December 19, 2025, 3:24pm UTC](https://forum.cursor.com/t/about-the-support-category/146879 "2025-12-19T15:24:17Z")
Get help from Cursor staff and the community. Post bug reports or ask questions about setup, configuration, and troubleshooting. --- ## [Grok Bot shared computer frozen since 10/23 ~2:07 PM ET — ticket T-127498 (reads hang too)](https://forum.cursor.com/t/grok-bot-shared-computer-frozen-since-10-23-2-07-pm-et-ticket-t-127498-reads-hang-too/176036)
**Author:** [@Nick\_Y](https://forum.cursor.com/u/Nick_Y)\ **Replies:** 1\ **Last updated:** [October 24, 2026, 7:50pm UTC](https://forum.cursor.com/t/grok-bot-shared-computer-frozen-since-10-23-2-07-pm-et-ticket-t-127498-reads-hang-too/176036 "2026-10-24T19:50:59Z")
Where does the bug appear (feature/product)? Grok Bot Describe the Bug My bots’ shared computer has been frozen since about 2:07–2:12 PM ET on 10/23/2026. Support ticket: T-127498. I’m on the Grok Bot desktop app on Wi… --- ## [Run usage totalTokens double-counts cache read and cache write tokens](https://forum.cursor.com/t/run-usage-totaltokens-double-counts-cache-read-and-cache-write-tokens/174871)
**Author:** [@James\_M](https://forum.cursor.com/u/James_M)\ **Replies:** 5\ **Last updated:** [October 24, 2026, 7:21pm UTC](https://forum.cursor.com/t/run-usage-totaltokens-double-counts-cache-read-and-cache-write-tokens/174871 "2026-10-24T19:21:15Z")
Where does the bug appear (feature/product)? Cursor SDK Describe the Bug The usage object on a settled run reports inputTokens that already include cacheReadTokens and cacheWriteTokens, but totalTokens adds those two fi… --- ## [Grok Bot fails to follow tightened and verified standing rules](https://forum.cursor.com/t/grok-bot-fails-to-follow-tightened-and-verified-standing-rules/175615)
**Author:** [@Joe\_LK](https://forum.cursor.com/u/Joe_LK)\ **Replies:** 11\ **Last updated:** [October 24, 2026, 7:15pm UTC](https://forum.cursor.com/t/grok-bot-fails-to-follow-tightened-and-verified-standing-rules/175615 "2026-10-24T19:15:14Z")
Where does the bug appear (feature/product)? Grok Bot Describe the Bug Grok Bot fails to follow standing rules that have already been tightened, verified, and re-verified. Bots default to disallowed methods (e.g. hand-d… --- ## [Sudden change in token/cache usage after subscription renewal](https://forum.cursor.com/t/sudden-change-in-token-cache-usage-after-subscription-renewal/173529)
**Author:** [@Mariano\_Botta](https://forum.cursor.com/u/Mariano_Botta)\ **Replies:** 4\ **Last updated:** [October 24, 2026, 6:59pm UTC](https://forum.cursor.com/t/sudden-change-in-token-cache-usage-after-subscription-renewal/173529 "2026-10-24T18:59:13Z")
Hi, I noticed a significant change in my Cursor usage immediately after my subscription renewed, and I’m trying to understand whether this is expected behavior or a change in how caching/token usage is being handled. L… --- ## [Error resuming chat after background Task finishes (Multitask / subagents) — Request ID 826cd8d6-4508-47b6-b438-11dfa6395d63](https://forum.cursor.com/t/error-resuming-chat-after-background-task-finishes-multitask-subagents-request-id-826cd8d6-4508-47b6-b438-11dfa6395d63/169541)
**Author:** [@Mark\_S1](https://forum.cursor.com/u/Mark_S1)\ **Replies:** 2\ **Last updated:** [October 24, 2026, 6:53pm UTC](https://forum.cursor.com/t/error-resuming-chat-after-background-task-finishes-multitask-subagents-request-id-826cd8d6-4508-47b6-b438-11dfa6395d63/169541 "2026-10-24T18:53:57Z")
Where does the bug appear (feature/product)? Cursor CLI Describe the Bug Environment Product: Cursor Desktop (Agent chat) OS: Windows 10 (build 10.0.26200) Cursor version: \[paste from Help → About\] Request ID: 826cd8d6… --- ## [Claude Code Extension can't run (Agent panel)](https://forum.cursor.com/t/claude-code-extension-cant-run-agent-panel/175213)
**Author:** [@Huddini](https://forum.cursor.com/u/Huddini)\ **Replies:** 4\ **Last updated:** [October 24, 2026, 6:37pm UTC](https://forum.cursor.com/t/claude-code-extension-cant-run-agent-panel/175213 "2026-10-24T18:37:14Z")
Hi all, the latest update of Cursor IDE seems to have broken my Claude Code extension: View containers cannot be contributed to the Secondary Side Bar in Cursor. It is reserved for Cursor’s agent UI. Contribute to ‘acti… --- ## [Origin automations don’t work](https://forum.cursor.com/t/origin-automations-don-t-work/175566)
**Author:** [@Rune\_Rasmussen](https://forum.cursor.com/u/Rune_Rasmussen)\ **Replies:** 3\ **Last updated:** [October 24, 2026, 6:36pm UTC](https://forum.cursor.com/t/origin-automations-don-t-work/175566 "2026-10-24T18:36:47Z")
Where does the bug appear (feature/product)? Bugbot / Security Review Agent Describe the Bug I have a review bot for my GitHub repo I then configured the trigger to also listen to Origin (Codebases) repository but the r… --- ## [Can't see thingking and thoughts in Cursor](https://forum.cursor.com/t/cant-see-thingking-and-thoughts-in-cursor/175552)
**Author:** [@Logan\_Geng](https://forum.cursor.com/u/Logan_Geng)\ **Replies:** 6\ **Last updated:** [October 24, 2026, 6:20pm UTC](https://forum.cursor.com/t/cant-see-thingking-and-thoughts-in-cursor/175552 "2026-10-24T18:20:26Z")
Thinking and thoughts are not visible in cursor since the latest update, anyone else get the same situation? Is cursor adjust their strategy or it’s just a missetting on my pc? --- ## [Environment Save dialog remains on “Preparing save form…” indefinitely](https://forum.cursor.com/t/environment-save-dialog-remains-on-preparing-save-form-indefinitely/176035)
**Author:** [@Frank\_Roessler](https://forum.cursor.com/u/Frank_Roessler)\ **Replies:** 1\ **Last updated:** [October 24, 2026, 6:11pm UTC](https://forum.cursor.com/t/environment-save-dialog-remains-on-preparing-save-form-indefinitely/176035 "2026-10-24T18:11:32Z")
Where does the bug appear (feature/product)? Cursor IDE Describe the Bug This is now confirmed as a Cursor Portal/UI failure. Do not keep retrying Save. The proposal is valid and the intended build succeeded, but every… --- ## [Cursor Windows App - Computer Use Permissions Overridden](https://forum.cursor.com/t/cursor-windows-app-computer-use-permissions-overridden/176039)
**Author:** [@Apoorva\_Zinzuvadia](https://forum.cursor.com/u/Apoorva_Zinzuvadia)\ **Replies:** 2\ **Last updated:** [October 24, 2026, 6:05pm UTC](https://forum.cursor.com/t/cursor-windows-app-computer-use-permissions-overridden/176039 "2026-10-24T18:05:26Z")
Where does the bug appear (feature/product)? Somewhere else… Describe the Bug Cursor Windows App: Cursor clicked and typed in Chrome without asking, even though Computer Use had no always-allowed apps. Model: Grok 4.7… --- ## [Grok Bot computer frozen since Oct 21 AZ — 840s spawn timeout; file reads hang on .bashrc/.profile; iPhone only; ticket T-I6830](https://forum.cursor.com/t/grok-bot-computer-frozen-since-oct-21-az-840s-spawn-timeout-file-reads-hang-on-bashrc-profile-iphone-only-ticket-t-i6830/175949)
**Author:** [@IncognitoAce](https://forum.cursor.com/u/IncognitoAce)\ **Replies:** 2\ **Last updated:** [October 24, 2026, 6:02pm UTC](https://forum.cursor.com/t/grok-bot-computer-frozen-since-oct-21-az-840s-spawn-timeout-file-reads-hang-on-bashrc-profile-iphone-only-ticket-t-i6830/175949 "2026-10-24T18:02:06Z")
Describe the Bug My shared Grok Bot computer has been unresponsive since about 6:00 AM Arizona time (UTC-7) on Oct 21, 2026. Every Shell command fails with “Command failed to spawn” after an 840 second timeout, even a s… --- ## [Agents putting worktrees in /tmp by default can wipe days of work on macOS](https://forum.cursor.com/t/agents-putting-worktrees-in-tmp-by-default-can-wipe-days-of-work-on-macos/176038)
**Author:** [@kendistiller](https://forum.cursor.com/u/kendistiller)\ **Replies:** 1\ **Last updated:** [October 24, 2026, 5:58pm UTC](https://forum.cursor.com/t/agents-putting-worktrees-in-tmp-by-default-can-wipe-days-of-work-on-macos/176038 "2026-10-24T17:58:27Z")
Where does the bug appear (feature/product)? Cursor IDE Describe the Bug Agents putting worktrees in /tmp by default can wipe days of work on MacOS I’m a heavy Cursor user on macOS. Over the last week Cursor agents repe… --- ## [Grok Bot computer frozen since Oct 22, 1:45 PM ET, all commands time out](https://forum.cursor.com/t/grok-bot-computer-frozen-since-oct-22-1-45-pm-et-all-commands-time-out/175846)
**Author:** [@gxm23](https://forum.cursor.com/u/gxm23)\ **Replies:** 7\ **Last updated:** [October 24, 2026, 5:47pm UTC](https://forum.cursor.com/t/grok-bot-computer-frozen-since-oct-22-1-45-pm-et-all-commands-time-out/175846 "2026-10-24T17:47:30Z")
Where does the bug appear (feature/product)? Grok Bot Describe the Bug Since about 1:45 PM ET on Oct 22, the cloud computer my Grok Bot assistants share has been frozen. Every command stalls and times out after about 14… --- ## [Grok Bot computer frozen for 26+ hours, all bots down (ticket T-I8096)](https://forum.cursor.com/t/grok-bot-computer-frozen-for-26-hours-all-bots-down-ticket-t-i8096/175787)
**Author:** [@JP1](https://forum.cursor.com/u/JP1)\ **Replies:** 14\ **Last updated:** [October 24, 2026, 5:46pm UTC](https://forum.cursor.com/t/grok-bot-computer-frozen-for-26-hours-all-bots-down-ticket-t-i8096/175787 "2026-10-24T17:46:10Z")
Since about 9:30 AM ET on Oct 21, the computer my Grok Bot assistants share has been frozen. Commands won’t start, or they time out after about 14 minutes, so every bot that uses the computer is stuck. That includes Disc… --- ## [All my Grok Bot Disappear](https://forum.cursor.com/t/all-my-grok-bot-disappear/175510)
**Author:** [@yanyanx2](https://forum.cursor.com/u/yanyanx2)\ **Replies:** 48\ **Last updated:** [October 24, 2026, 5:26pm UTC](https://forum.cursor.com/t/all-my-grok-bot-disappear/175510 "2026-10-24T17:26:39Z")
Where does the bug appear (feature/product)? Grok Bot Describe the Bug I subscribed to the Premium plan yesterday (20 Oct 2026) and created a few bots to assist with my work. I used the bots normally during the workday … --- ## [Agent File Change Tracking is wrong almost all of the time](https://forum.cursor.com/t/agent-file-change-tracking-is-wrong-almost-all-of-the-time/176037)
**Author:** [@Evelinah](https://forum.cursor.com/u/Evelinah)\ **Replies:** 0\ **Last updated:** [October 24, 2026, 4:38pm UTC](https://forum.cursor.com/t/agent-file-change-tracking-is-wrong-almost-all-of-the-time/176037 "2026-10-24T16:38:44Z")
Where does the bug appear (feature/product)? Cursor IDE Describe the Bug Whenever I am working on my repository and my agent (Grok 4.7 and any agents in general ) makes changes to many different files, the file change t… --- ## [Grok Bot: can't delete chat attachments ("Resource temporarily unavailable")](https://forum.cursor.com/t/grok-bot-cant-delete-chat-attachments-resource-temporarily-unavailable/175530)
**Author:** [@David14](https://forum.cursor.com/u/David14)\ **Replies:** 3\ **Last updated:** [October 24, 2026, 4:28pm UTC](https://forum.cursor.com/t/grok-bot-cant-delete-chat-attachments-resource-temporarily-unavailable/175530 "2026-10-24T16:28:34Z")
Where does the bug appear (feature/product)? Grok Bot Describe the Bug Files I uploaded in a Grok Bot chat can’t be deleted. They sit in the bot’s chat attachment storage, and every delete attempt fails with “Resource t… --- ## [Grok Bot cloud computer stuck starting; please check account merge/linking](https://forum.cursor.com/t/grok-bot-cloud-computer-stuck-starting-please-check-account-merge-linking/175957)
**Author:** [@wangxiaohan](https://forum.cursor.com/u/wangxiaohan)\ **Replies:** 1\ **Last updated:** [October 24, 2026, 4:21pm UTC](https://forum.cursor.com/t/grok-bot-cloud-computer-stuck-starting-please-check-account-merge-linking/175957 "2026-10-24T16:21:59Z")
Where does the bug appear (feature/product)? Grok Bot Describe the Bug My Grok Bot cloud computer is stuck starting and I cannot get it to restart successfully. The Bot can still reply in chat, but cannot access its own… --- ## [Grok Bot Computer Frozen](https://forum.cursor.com/t/grok-bot-computer-frozen/175814)
**Author:** [@Ale\_Ortega](https://forum.cursor.com/u/Ale_Ortega)\ **Replies:** 3\ **Last updated:** [October 24, 2026, 4:18pm UTC](https://forum.cursor.com/t/grok-bot-computer-frozen/175814 "2026-10-24T16:18:39Z")
Where does the bug appear (feature/product)? Grok Bot Describe the Bug I am having some issues with my grok bot and it seems to be stalled. The computer ran out of memory but when I tried to hard reset the bot in Comput… --- ## [Cursor IDE resource usage super high and crashes. \[Linux\]](https://forum.cursor.com/t/cursor-ide-resource-usage-super-high-and-crashes-linux/175651)
**Author:** [@PerkyZZ](https://forum.cursor.com/u/PerkyZZ)\ **Replies:** 5\ **Last updated:** [October 24, 2026, 4:14pm UTC](https://forum.cursor.com/t/cursor-ide-resource-usage-super-high-and-crashes-linux/175651 "2026-10-24T16:14:07Z")
Where does the bug appear (feature/product)? Cursor IDE Describe the Bug When I try to use Cursor IDE , I can see my CPU, RAM spike super high even if I got pretty decent hardware, and then Cursor crashes with no error … --- ## [Grok Bot desktop app won't launch on one Windows PC after today's update](https://forum.cursor.com/t/grok-bot-desktop-app-wont-launch-on-one-windows-pc-after-todays-update/175946)
**Author:** [@AerethoS](https://forum.cursor.com/u/AerethoS)\ **Replies:** 2\ **Last updated:** [October 24, 2026, 4:09pm UTC](https://forum.cursor.com/t/grok-bot-desktop-app-wont-launch-on-one-windows-pc-after-todays-update/175946 "2026-10-24T16:09:16Z")
After installing today’s Grok Bot desktop update (Oct 23, 2026, around 4:15 PM ET), the app won’t launch on one of my Windows PCs. Restarting the PC twice didn’t help, and the PC no longer shows as a connected computer t… --- ## [Old Ultra to new Ultra](https://forum.cursor.com/t/old-ultra-to-new-ultra/176023)
**Author:** [@Reforge\_Forge](https://forum.cursor.com/u/Reforge_Forge)\ **Replies:** 1\ **Last updated:** [October 24, 2026, 4:03pm UTC](https://forum.cursor.com/t/old-ultra-to-new-ultra/176023 "2026-10-24T16:03:18Z")
I probably misunderstood, but I need another $40 to make the transition? current plan 200$/mon, new plan 240$/mon ? --- ## [Cursor IDE revert-to-message operation crosses workspace boundaries and silently targets ignored files](https://forum.cursor.com/t/cursor-ide-revert-to-message-operation-crosses-workspace-boundaries-and-silently-targets-ignored-files/176032)
**Author:** [@Nova\_Spivack](https://forum.cursor.com/u/Nova_Spivack)\ **Replies:** 1\ **Last updated:** [October 24, 2026, 3:59pm UTC](https://forum.cursor.com/t/cursor-ide-revert-to-message-operation-crosses-workspace-boundaries-and-silently-targets-ignored-files/176032 "2026-10-24T15:59:32Z")
Where does the bug appear (feature/product)? Cursor IDE Describe the Bug Cursor’s local Composer revert operation targeted files outside the active chat’s workspace, including another git repository, an ignored .env fil… --- ## [My bots can reach there computers](https://forum.cursor.com/t/my-bots-can-reach-there-computers/175909)
**Author:** [@Eli-Andersson](https://forum.cursor.com/u/Eli-Andersson)\ **Replies:** 1\ **Last updated:** [October 24, 2026, 3:58pm UTC](https://forum.cursor.com/t/my-bots-can-reach-there-computers/175909 "2026-10-24T15:58:21Z")
Where does the bug appear (feature/product)? Grok Bot Describe the Bug My bots can reach there computers none of them Steps to Reproduce it ongoing so just needs to check the bots to see the issue Operating System Mac… --- ## [Grok Bot Computer Use Broken](https://forum.cursor.com/t/grok-bot-computer-use-broken/175912)
**Author:** [@Simon\_Kohnstamm](https://forum.cursor.com/u/Simon_Kohnstamm)\ **Replies:** 2\ **Last updated:** [October 24, 2026, 3:58pm UTC](https://forum.cursor.com/t/grok-bot-computer-use-broken/175912 "2026-10-24T15:58:00Z")
Where does the bug appear (feature/product)? Grok Bot Describe the Bug My Grok Bot’s computer (the box) has been unresponsive since about October 21, 2026. Every Shell command times out, even a plain echo ok, and the de… --- ## [Grok Bot computer stuck in partial state after Reset failed](https://forum.cursor.com/t/grok-bot-computer-stuck-in-partial-state-after-reset-failed/175848)
**Author:** [@Shaw1](https://forum.cursor.com/u/Shaw1)\ **Replies:** 4\ **Last updated:** [October 24, 2026, 3:57pm UTC](https://forum.cursor.com/t/grok-bot-computer-stuck-in-partial-state-after-reset-failed/175848 "2026-10-24T15:57:37Z")
Where does the bug appear (feature/product)? Something else… — Grok Bot (the cloud computer) Describe the Bug Grok Bot’s computer has been unusable since about Oct 21 (Asia/Shanghai). The bots can still reply, but com… --- ## [Frozen grok computer 24+ hours](https://forum.cursor.com/t/frozen-grok-computer-24-hours/175800)
**Author:** [@TalenzaSolutions](https://forum.cursor.com/u/TalenzaSolutions)\ **Replies:** 5\ **Last updated:** [October 24, 2026, 3:57pm UTC](https://forum.cursor.com/t/frozen-grok-computer-24-hours/175800 "2026-10-24T15:57:21Z")
Where does the bug appear (feature/product)? Grok Bot Describe the Bug Hi, My Grok Bot computer has been unreachable since about 6:00 AM ET on Wednesday, Oct 21, 2026, which is now more than a day. Chat replies still c… --- ## [Grok Bot Computer Wont Load](https://forum.cursor.com/t/grok-bot-computer-wont-load/175777)
**Author:** [@Mathew\_Lendrum](https://forum.cursor.com/u/Mathew_Lendrum)\ **Replies:** 4\ **Last updated:** [October 24, 2026, 3:54pm UTC](https://forum.cursor.com/t/grok-bot-computer-wont-load/175777 "2026-10-24T15:54:48Z")
Subject: Grok Bot Cloud Computer Unreachable / Unable to Execute Commands My Grok Bot’s cloud computer has stopped functioning. The bot can still respond to normal chat messages, but it cannot execute commands or perfor… --- ## [Grok Bot computer unreachable since Oct 21 06:50 UTC, still down after Update and Reset (Ticket T-I3241)](https://forum.cursor.com/t/grok-bot-computer-unreachable-since-oct-21-06-50-utc-still-down-after-update-and-reset-ticket-t-i3241/175576)
**Author:** [@Steven\_Danie](https://forum.cursor.com/u/Steven_Danie)\ **Replies:** 4\ **Last updated:** [October 24, 2026, 3:54pm UTC](https://forum.cursor.com/t/grok-bot-computer-unreachable-since-oct-21-06-50-utc-still-down-after-update-and-reset-ticket-t-i3241/175576 "2026-10-24T15:54:40Z")
Where does the bug appear (feature/product)? Grok Bot Describe the Bug Since about 06:50 UTC on Oct 21, 2026, my Grok Bot computer has been completely unreachable. Every command my bot runs (shell, file reads) hangs for… [Next page](https://forum.cursor.com/c/support/21.md?page=1)