My account appears to be soft-banned. When I input any prompt in Cursor, it only shows “Planning next moves” and never produces any output. However, when I log into the same account on a different machine, everything works normally. I am an Ultra Plan subscriber and have not violated any terms of service to my knowledge.
Steps to Reproduce
Log into my Cursor account on my primary machine
Open any project
Type any prompt in the AI chat
Observe that it only displays “Planning next moves” indefinitely
Log into the same account on a different machine - it works fine
Expected Behavior
The AI should respond normally to my prompts, as it does when I use a different machine with the same account. As an Ultra Plan subscriber, I expect consistent access across all my devices. If this is indeed an intentional account restriction, I request a clear and explicit explanation of the reason. It is unreasonable to silently restrict a paying user’s access through what appears to be a bug, rather than providing transparent communication about any policy violations or account issues.
Operating System
MacOS
Current Cursor Version (Menu → About Cursor → Copy)
I am using the same account on the same network, but on two different machines. This main machine cannot run it, while the other one works perfectly fine. If my account has been banned, I believe that as an Ultra Plan user, you should at least give me a clear explanation.
"Yesterday afternoon, while using Cursor, I encountered an issue where all my interactions with the AI (Chat or Agent) got stuck on ‘Planning next moves’ regardless of my input. I have verified that my network connection is functioning normally.
I checked the Cursor Developer Console and took a screenshot of the error logs (attached). The logs display an error suggesting that I need to be a ‘team member’ to access the resource (ConnectError: [unauthenticated] You must be a team member…).
However, I am currently a Pro plan subscriber, and my subscription is valid until June 2026. Could the official support team please explain why this error is occurring? I am currently unable to use Cursor at all because of this
Steps to Reproduce
Just talk to cursor IDE AI, it will be stuck on ‘Planning next moves’
Operating System
Windows 10/11
Current Cursor Version (Menu → About Cursor → Copy)
