Agent chat randomly disallowing user input

Support Bug Reports
3

Hey, thanks for the report. This is a known issue and the team is aware.

A similar case came up in this thread, where a user debugged it and found that defaultPrevented is blocking keyboard events. It usually happens in long chats.

Try this workaround, it sometimes helps:

  1. Press Ctrl+Shift+P in the chat window
  2. Select “Developer: Reload Window”

If that doesn’t help, the only option for now is to start a new chat.

To help the team investigate, can you share:

  1. About how many messages were in the chat when this happened?
  2. Do you see any errors in the Developer Console (Help > Toggle Developer Tools > Console tab)?
  3. Are you using multiple monitors, or opening the chat in a separate window?

I’ve added your report to help raise visibility on this issue.