Agent execution timed out and don't loading profile information

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Hey, thanks for the detailed report with logs and the Request ID. That helped a lot.

Both symptoms come from the same root cause. The extension host in your main window got stuck and did not register providers. Because of that, chat returns Agent Execution Timed Out, and the profile page cannot load your subscription so it falls back to showing Upgrade to Pro. Just to clarify, your Pro account is active and your payment is fine. This is only a display artifact when the profile did not load. Once the window reconnects, Pro will show again.

What to try, in order:

  1. When you hit the timeout, run Ctrl+Shift+P then Developer: Restart Extension Host, or Reload Window. A new chat usually works after that, and you can bring context over via @Past Chats.
  2. Your logs show network errors NGHTTP2_REFUSED_STREAM about every 10 minutes. This looks like local HTTP/2 interference from antivirus, proxy, or TLS inspection. Try this:
    • App Settings Ctrl+, then search HTTP/2 then enable Disable HTTP/2.
    • In your antivirus or proxy, add the Cursor install folder and %APPDATA%\Cursor to the whitelist.
  3. If timeouts keep happening after that, run cursor --disable-extensions from the command line. If the issue goes away without extensions, one of your installed extensions is likely hanging the extension host.
  4. During a timeout, run Ctrl+Shift+P then Developer: Open Process Explorer and check the extensionHost process. If it is stuck with high CPU, that confirms the extension host is hanging.
  5. If you decide to reinstall, note that a normal uninstall does not remove %APPDATA%\Cursor. Delete that folder manually before a clean install.

A similar case is discussed here: Frequent "Agent Execution Timed Out" errors during agent chats

Let me know how it goes after these steps. If the timeouts keep happening, please send a fresh Request ID.