If I choose the thumb up (i.e. I am happy with the agent job), why is my agent asking these questions? I mean, the positive feedback will almost 99% result with empty answers for such questions. Is it intentional or just a time saver for RL (i.e. thumb up + no negative feedback = all good)?
Hi @SimonDrey,
Thanks for flagging this, one of our ambassadors raised the same point last week.
In the Agent Window, a Thumbs Up doesn’t trigger any follow-up questions, but in the Editor Window it does. The good news is that none of the follow-up questions are required, so you can simply click “Submit” to move on.
Agreed there’s room for improvement here!