Agent is down and wont respond

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Agent not responding in chat

Steps to Reproduce

Obvious

Expected Behavior

Obvious

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

Version: 2.3.26 (system setup)
VSCode Version: 1.105.1
Commit: bdbdd3f2cf698f583c5cdd2a6dc0f5aec4ed5f90
Date: 2026-01-07T07:11:15.842Z
Electron: 37.7.0
Chromium: 138.0.7204.251
Node.js: 22.20.0
V8: 13.8.258.32-electron.0
OS: Windows_NT x64 10.0.26200

For AI issues: which model did you use?

Auto

For AI issues: add Request ID with privacy disabled

Request ID: c3b72a79-6766-452d-a2d9-656fc2b4500f
{“error”:“ERROR_OPENAI”,“details”:{“title”:“Unable to reach the model provider”,“detail”:“We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.”,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:false}

Does this stop you from using Cursor

Yes - Cursor is unusable

1 Like
3

possibly fixed by updating to .29

4

nevermind, not fixed

5

having the same issue - so it seems to be a Cursor issue? Status says it is up.

6

Also having this issue. https://status.cursor.com/ is saying all sytems operational?

7

Seems to be working now

8

Hey all.

I can see there was a spike in the error rate for about 5 minutes, which came back down. This should be working now, but we’ll be monitoring closely and investigating why it happened at all.

Thank you for reporting this.

2 Likes
9

@Colin Same bug is back as of right now

10

@joshhh Is it possibly related to an incident we had yesterday? Let me know if you’re still facing the issue today, and include a Request ID if so!

11

seems to be fixed now, thanks