Agent not responding ; Getting authorized when opening an agent window

Support Help
1

Request ID: cf829032-60c5-451b-af68-2f523bf7ffcd

Request UrL : https://cursor.com/api/dashboard/get-team-commands

Response :
{
“error”: {
“message”: “You must be a team member to access this resource”,
“details”: [
{
“error”: “ERROR_UNAUTHORIZED”,
“details”: {
“title”: “Unauthorized request.”,
“detail”: “You must be a team member to access this resource”,
“isRetryable”: false,
“additionalInfo”: {},
“buttons”: ,
“planChoices”: ,
“analyticsMetadata”: {
“actionRequired”: “login”
}
},
“isExpected”: true
}
]
}
}

System Info:

Version: 3.10.17
VS Code Extension API: 1.125.0
Commit: c89f45b831621cdc5e951694db44fecd8fab1150
Date: 2026-07-05T06:39:45.228Z
Layout: Agent Window
Build Type: Stable
Release Track: Default
Electron: 40.10.3
Chromium: 144.0.7559.236
Node.js: 24.15.0
V8: 14.4.258.32-electron.0
xterm.js: 6.1.0-beta.256
OS: Darwin arm64 25.1.0

5

Hey, thanks for the detailed report with the Request ID and logs. That really helps.

Good news, your personal account is fine and your Pro subscription is active. The error You must be a team member to access this resource shows up because Cursor is still using the context from an old team called HDFC Bank - Cursor Trial, and that trial has already ended. Because of that, team requests like get-team-commands get rejected, and the agent can look like it isn’t responding.

Please try this:

  1. Sign out in Cursor Settings, then sign back in.
  2. When signing in, make sure you select your personal account, not the HDFC Bank team.

If the error is still there after that, reply here and we can remove the outdated team membership on our side so the IDE stops sticking to the inactive team context.