Hey there!
Thanks for the feedback. We’re making a change here.
- Auto-close extended to 30 days (up from the previous window), applied to both Bug Reports and Help categories.
- Confirmed bugs stay open. If we link a forum thread to one of our internal bug trackers, we’ll automatically remove the topic timer.
This will apply to new topics.
We’re trying to balance a few things:
- “Me too” replies on old threads often lack the detail we need. If you’re hitting something that looks like a known issue, a fresh bug report with your specific environment, version, and repro steps is often more useful to us than a bump on an old thread, especially if we were never able to reproduce the original report.
- If a single report comes in and several versions pass with no new reports, the realistic likelihood of it getting prioritized is low. A new report tells us the issue is still live.
- We want to keep the forum navigable. Stale threads with no resolution make it harder for everyone to find relevant, actionable information.
Hope this gets us moving in the right direction and there will be fewer frusturating cases of still relevant threads getting closed.