Background agent not working for most of the team

Bug Reports
1

Describe the Bug

Hi, about half of our team is getting the following error when trying to launch a background agent (either from Slack or from the app directly)

Error: Bad request.
Details:
Snapshot not found.

Here’s an example Request ID: bc-5815639a-93d5-45da-a12c-e6b7c1e1a7b7

One admin and one non-admin are able to get it to work, but other non-admins aren’t, so it doesn’t seem like a RBAC thing. Not sure what the pattern is. How can we debug this?

Steps to Reproduce

Not sure - there’s no clear pattern for why it works for some and not others

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

Version: 1.1.3
VSCode Version: 1.96.2
Commit: 979ba33804ac150108481c14e0b5cb970bda3260
Date: 2025-06-15T06:35:49.230Z
Electron: 34.5.1
Chromium: 132.0.6834.210
Node.js: 20.19.0
V8: 13.2.152.41-electron.0
OS: Darwin arm64 24.3.0

Does this stop you from using Cursor

Sometimes - I can sometimes use Cursor

2 Likes
2

Any updates here, our org is having the same issue.

3

Yes - I had to delete the environment.json file and redo the environment setup and then there was an option to share the snapshot with the team. That fixed it for us