Billing & Invoices ->Included Usage tab is known to fail to refresh data, and the API returns an error

Support Bug Reports
1

Where does the bug appear (feature/product)?

Somewhere else…

Describe the Bug

This tab is known to fail to refresh data, and the API returns an error.

Steps to Reproduce

Billing & Invoices ->Included Usage

Expected Behavior

Able to return the correct data.

Screenshots / Screen Recordings

20260513-112620.jpg
20260513-112620.jpg2159×1251 276 KB

Operating System

MacOS

Version Information

web inface

Does this stop you from using Cursor

No - Cursor works, but with this issue

5

Hey, thanks for the detailed report and the Network tab screenshot, that really helps. This is a known issue, we’re tracking a bug with loading Included Usage on our side, and I can’t share an exact ETA for the fix yet.

A few quick questions so I can match your case to the existing report:

  1. Does it reproduce every time, or only sometimes (does it load after a refresh)?
  2. If you try Incognito or a different browser, do you get the same result?
  3. In your screenshot, the subscription renewal date shows as 2026年4月6日. Do you still see it like that now, or has it updated? That looks like it could be a trigger.

I’ll post an update in the thread as soon as we have one.

7

Thanks for the follow-up.

  1. It reproduces every time for me. I’ve refreshed many times and it still fails consistently.

  2. I also tested in Incognito mode, and the result is the same.

  3. After refreshing now, it still shows “2026年4月6日”. That date is indeed inconsistent with my actual subscription renewal date.

Hopefully this helps narrow down the issue.

8

@deanrie Has the above issue been resolved?

9

Hey, thanks for the ping. No update on the fix yet, we’re still tracking the bug on our side and I can’t share an ETA. I’ve attached your report with details, including the incorrect renewal date 2026年4月6日, to the issue.

As soon as there’s any progress, I’ll reply here in the thread.

11

Hey @hello_lizi quick update on the thread. We fixed how the Included Usage section shows up for accounts that don’t have an individual dollar limit set, and it looks like that’s your case.

Could you hard refresh your browser, or better yet open it in Incognito, and check if Spending → Included Usage loads now? Let me know how it goes.

Separately, about the renewal date showing as 2026年4月6日, that’s not part of this change. If it’s still wrong after the refresh, please send a new screenshot and we’ll look into it as a separate issue.