Somewhere else…
This tab is known to fail to refresh data, and the API returns an error.
Billing & Invoices ->Included Usage
Able to return the correct data.
MacOS
web inface
No - Cursor works, but with this issue
Hey, thanks for the detailed report and the Network tab screenshot, that really helps. This is a known issue, we’re tracking a bug with loading Included Usage on our side, and I can’t share an exact ETA for the fix yet.
A few quick questions so I can match your case to the existing report:
2026年4月6日. Do you still see it like that now, or has it updated? That looks like it could be a trigger.I’ll post an update in the thread as soon as we have one.
Thanks for the follow-up.
It reproduces every time for me. I’ve refreshed many times and it still fails consistently.
I also tested in Incognito mode, and the result is the same.
After refreshing now, it still shows “2026年4月6日”. That date is indeed inconsistent with my actual subscription renewal date.
Hopefully this helps narrow down the issue.
@deanrie Has the above issue been resolved?
Hey, thanks for the ping. No update on the fix yet, we’re still tracking the bug on our side and I can’t share an ETA. I’ve attached your report with details, including the incorrect renewal date 2026年4月6日, to the issue.
As soon as there’s any progress, I’ll reply here in the thread.
Hey @hello_lizi quick update on the thread. We fixed how the Included Usage section shows up for accounts that don’t have an individual dollar limit set, and it looks like that’s your case.
Could you hard refresh your browser, or better yet open it in Incognito, and check if Spending → Included Usage loads now? Let me know how it goes.
Separately, about the renewal date showing as 2026年4月6日, that’s not part of this change. If it’s still wrong after the refresh, please send a new screenshot and we’ll look into it as a separate issue.
Thanks for the updated screenshot. I can see a new error in the Network tab: the get-monthly-billing-cycle endpoint returns ERROR_BAD_REQUEST → “Monthly billing cycle has no active window”, and because of that the Included Usage table gets stuck loading.
This is a different issue than the one we fixed last time (that fix was about rendering the card without an individual limit). It looks related to the incorrect renewal date 2026年4月6日 you pointed out earlier. That date is already in the past, so the backend can’t calculate an active billing cycle window for your account.
I’ve reported this on our side with the error details and your account info. This looks like a data state issue specific to your subscription, so we’ll need to handle it case by case. I can’t share an ETA yet, but I’ll reply here once there’s progress.
One quick question: do the Overview and Usage tabs open normally for you, or is something broken there too? That’ll help narrow it down.
The Overview and Usage pages are working normally and can be opened without any issues.
Regarding the renewal date showing as April 6, 2026, I have a suspicion about what may have caused it. Some time ago, I canceled auto-renewal for my subscription and later started another subscription. During that process, the payment was successfully charged, but my Plus benefits never became active. Eventually, your team compensated me with account credits, and I subscribed again manually.
I’m wondering if the April 6, 2026 renewal date could be related to that previous subscription issue or some leftover subscription state from that incident.
Thanks for confirming, that detail helps. Glad to hear Overview and Usage are opening normally now.
What you’re seeing matches the error message. The renewal date stuck on 2026年4月6日 is already in the past, so the backend can’t figure out an active billing cycle window. Because of that, the Included Usage table never finishes loading. The earlier subscription incident you described canceling, re-subscribing, getting charged but Plus not activating, then receiving credits likely left behind this leftover state.
Since we need to check your specific subscription records and fix the data state, I’ve already passed this to the team.
Thanks for the update.
I’m a bit confused about why this still hasn’t been resolved. From what you’ve explained, it sounds like you’ve already identified the root cause—that my account is stuck with an outdated renewal date (April 6, 2026), which prevents the backend from determining an active billing cycle.
This issue has been affecting my account for quite some time now, so I’d really appreciate any update or ETA you can provide.
Hey @hello_lizi, sorry for the long delay. I know it’s really frustrating when the cause is already clear but there’s still no fix.
Quick recap of where we are: the blocker is that your renewal date is stuck on 2026年4月6日. That’s a date in the past, so the backend can’t calculate the active billing cycle window, and the Included Usage table never finishes loading. This looks like leftover data state specific to your subscription, likely caused by the earlier incident you described with canceling and re-subscribing and credits.
Main point: to unblock your account, we need to fix the subscription data in your account, not ship a general fix for everyone. Our billing team handles this, so the fastest path is to email [email protected] from the email on your account and mention the renewal date 2026年4月6日 and that the Included Usage tab won’t load. They can look up your subscription records directly and correct the state.
I can’t share a timeline for a general fix, but sending that email is what will actually get your account back to normal. Let me know once you’ve written in, or if anything’s unclear.
@deanrie
Hi, thanks for the detailed explanation.
I understand now that this is an account-specific subscription data issue caused by the previous cancellation and re-subscription incident, and that the renewal date is incorrectly stuck at 2026年4月6日.
However, I’m frustrated that after spending a long time explaining this issue here and providing the relevant subscription history and screenshots, I’m now being asked to contact another support channel and start the process again. The root cause now appears to be clearly identified.
Since this issue has already been investigated in this support thread, could you please escalate it directly to your internal billing team and have them correct the subscription data on my account? I would strongly prefer not to have to repeat the entire history of this issue to another support channel.
The issue is still unresolved. Please help coordinate this internally and follow it through to completion, including correcting the incorrect subscription state and the renewal date stuck at 2026年4月6日. I would appreciate it if this case could be handled end-to-end until my account is fully restored to the correct state.
Please let me know once the case has been escalated to the billing team and what the next steps are.
@hello_lizi, I hear you, and I get why sending you to another channel after all the detail you’ve shared here feels like starting over.
The reason it needs to go through [email protected] is that this is a data issue tied to your subscription records. The stuck renewal date 2026年4月6日 needs to be fixed directly on your account, and only the billing team can do that. It’s not something that gets fixed by a general code change, and I can’t edit it from my side.
So you don’t have to repeat yourself, email [email protected] from the email address on your account and include a link to this thread plus one line: “Included Usage tab won’t load, renewal date stuck at 2026年4月6日.” That gives them the full history and the exact record to fix without you re-explaining it.
I can’t give a timeline, but emailing them is what will actually get your account corrected. Let me know once you’ve sent it.
@deanrie Hi, I’ve sent an email to the billing team at [email protected] from the email address associated with my account, and I included a link to this thread so they can review the full history.
