“Bot failed to respond” on Windows, Mac, and iOS

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1

Same error on every bot, every device:

Bot failed to respond

Something went wrong while generating the reply. Try again.

  • Grok Bot 0.44.0 on Windows and macOS
  • iOS app, same account
  • Even short messages (“hello”, “?”) fail
  • No requestId on failed sends
  • Official incident marked resolved, still broken here

Haven’t Reset / Recover yet.

Please recover the Agent Computer on the backend?

image

2

Hi there!

We detected that this may be a bug report, so we’ve moved your post to the Bug Reports category.

To help us investigate and fix this faster, could you edit your original post to include the details from the template below?

Bug Report Template - Click to expand

Where does the bug appear (feature/product)?

  • Editor, Tab & Chat (autocomplete, Composer, in-editor agent)
  • Terminal & commands
  • Models, pricing & API keys (availability, Auto/Max, BYOK/Bedrock)
  • MCP & tools
  • Cloud Agents & Automations (cursor.com/agents, scheduled/event)
  • BugBot & Code Review
  • Cursor CLI
  • Cursor Mobile
  • Remote (SSH / Dev Containers / WSL)
  • Account, billing & login
  • Something else…

Describe the Bug
A clear and concise description of what the bug is.

Steps to Reproduce
How can you reproduce this bug? We have a much better chance at fixing issues if we can reproduce them!

  1. …
  2. …
  3. …

Expected Behavior
What is meant to happen here that isn’t working correctly?

Screenshots / Screen Recordings
If applicable, attach images or videos (.jpg, .png, .gif, .mp4, .mov)

Operating System

  • Windows 10/11
  • MacOS
  • Linux

Version Information

  • For Cursor IDE: Menu → About Cursor → Copy
  • For Cursor CLI: Run agent about in your terminal
IDE:
Version: 2.xx.x
VSCode Version: 1.105.1
Commit: ......

CLI:
CLI Version 2026.01.17-d239e66

For AI issues: which model did you use?
Model name (e.g., Sonnet 4, Tab…)

For AI issues: add Request ID with privacy disabled
Request ID: f9a7046a-279b-47e5-ab48-6e8dc12daba1
For Background Agent issues, also post the ID: bc-…

Additional Information
Add any other context about the problem here.

Does this stop you from using Cursor?

  • Yes - Cursor is unusable
  • Sometimes - I can sometimes use Cursor
  • No - Cursor works, but with this issue

The more details you provide, the easier it is for us to reproduce and fix the issue. Thanks!

5

Update: tried Settings → Updates → Update Grok Bot’s Computer. Still failing.

All bots, all devices. Computer pane is up (blank desktop) but no replies.
Footer: “Backup not ready.”
No requestId on failed sends.

Please recover the Agent Computer on the backend.
@deanrie

6

Fixed on my side.

Settings → Updates → Reset Grok Bot’s Computer, then left the app open.
Bots are responding again on desktop and iOS.

Update Computer alone did not help.