2 days ago my bots randomly stopped responding or running routines. Tried restarting the app and even tried on different devices. Instead whenever I message them I get an error saying “Bot failed to respond. Something went wrong while generating the reply. Try again.”
Steps to Reproduce
Started happening all of a sudden and has been happening continuously for the last 36 hours.
Hey, thanks for the detailed report. Your Mac and other devices are fine, the issue isn’t on your side.
All your bots and their routines run on one shared Grok Bot computer on our side, and that computer stopped responding. The app can still see that computer’s screen, but it can’t reach the part that generates replies. That’s why you get “Bot failed to respond” on every message. Restarting the app or switching devices won’t fix it, so there’s no point retrying the send.
The fastest fix is to rebuild that computer. Your bots, chats, files, and logins will stay:
Fully quit Grok Bot with Cmd+Q, then open it again.
Open Settings the gear icon, then go to Updates.
Click “Reset Grok Bot’s Computer” and confirm.
Wait for it to finish, usually a couple of minutes, then send a short test message in a new chat.
Important: don’t use “Update Grok Bot’s Computer” right now. In this state it won’t complete.
If Reset shows “Reset failed” or “partial state”, reply here and we’ll rebuild the computer from our side. Messages that didn’t go through over the weekend will stay marked as failed, so just resend the ones you still need.
