# Bugbot does not work on our self-hosted GitLab instance

**URL:** <https://forum.cursor.com/t/bugbot-does-not-work-on-our-self-hosted-gitlab-instance/148175>\
**Category:** Bug Reports\
**Tags:** bugbot\
**Created:** [January 7, 2026, 6:41am UTC](https://forum.cursor.com/t/bugbot-does-not-work-on-our-self-hosted-gitlab-instance/148175 "2026-01-07T06:41:24Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![user1688](https://avatars.discourse-cdn.com/v4/letter/u/3d9bf3/32.png) [@user1688](https://forum.cursor.com/u/user1688)\
**Post date:** [January 7, 2026, 6:41am UTC](https://forum.cursor.com/t/bugbot-does-not-work-on-our-self-hosted-gitlab-instance/148175/1 "2026-01-07T06:41:24Z")

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### Where does the bug appear (feature/product)?

BugBot

### Describe the Bug

I am an enterprise paid member and I am using a self-hosted GitLab instance. I have enabled Bugbot for my repository, but it does not respond at all—neither when I create a new pull request nor when I comment cursor review under an existing PR.

I tried commenting cursor review verbose=true, and the only response I received was:

Bugbot request id: serverGenReqId\_d32e7f07-a611-4edc-82ce-a419efee459c

What could be causing this issue?

### Steps to Reproduce

```
1.	The GitLab instance is self-hosted.
2.	Bugbot has been enabled for the repository.

```

### Operating System

MacOS

### Current Cursor Version (Menu → About Cursor → Copy)

Version: 2.2.44 (Universal)  
VSCode Version: 1.105.1  
Commit: 20adc1003928b0f1b99305dbaf845656ff81f5d0  
Date: 2025-12-24T21:41:47.598Z  
Electron: 37.7.0  
Chromium: 138.0.7204.251  
Node.js: 22.20.0  
V8: 13.8.258.32-electron.0  
OS: Darwin arm64 24.6.0

### Does this stop you from using Cursor

No - Cursor works, but with this issue

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<div class="post-metadata">

**Author:** ![deanrie](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/deanrie/32/1263_2.png) [@deanrie](https://forum.cursor.com/u/deanrie)\
**Post date:** [January 7, 2026, 9:51am UTC](https://forum.cursor.com/t/bugbot-does-not-work-on-our-self-hosted-gitlab-instance/148175/2 "2026-01-07T09:51:59Z")

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Hey, thanks for the report.

To help narrow this down, could you please check a few things in your GitLab webhook settings:

1. Go to your GitLab project: Settings \> Webhooks and find the Cursor webhook
2. Check Recent Deliveries. Do you see any failed deliveries or error codes?
3. Make sure these events are enabled: Push events and Merge request events
4. Click Test (Test \> Merge request events). Do you get HTTP 200?

Also, can you confirm:

- Are Cursor IPs allowlisted in your GitLab instance? (`184.73.225.134`, `3.209.66.12`, `52.44.113.131`)
- Does Bugbot trigger only when a new MR is created, not on follow-up commits?

A similar issue is described here: [Self hosted gitlab can not process follow up push](https://forum.cursor.com/t/self-hosted-gitlab-can-not-process-follow-up-push/146438). The team is looking into it.

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<div class="post-metadata">

**Author:** ![user1688](https://avatars.discourse-cdn.com/v4/letter/u/3d9bf3/32.png) [@user1688](https://forum.cursor.com/u/user1688)\
**Post date:** [January 7, 2026, 1:50pm UTC](https://forum.cursor.com/t/bugbot-does-not-work-on-our-self-hosted-gitlab-instance/148175/3 "2026-01-07T13:50:05Z")

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![image](https://us1.discourse-cdn.com/cursor1/original/3X/6/6/665b14191c4a77b7df1601c3b7c855dc87324713.png)I confirm that I have received the message correctly, as shown in the screenshot.Creating a new MR did not trigger BugBot either.

### 

###

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<div class="post-metadata">

**Author:** ![deanrie](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/deanrie/32/1263_2.png) [@deanrie](https://forum.cursor.com/u/deanrie)\
**Post date:** [January 7, 2026, 4:57pm UTC](https://forum.cursor.com/t/bugbot-does-not-work-on-our-self-hosted-gitlab-instance/148175/4 "2026-01-07T16:57:55Z")

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Thanks for the info and the screenshot of the webhook settings. I can see the webhook is getting HTTP 200 responses.

This is a known issue with self-hosted GitLab instances. The team is working on a fix.

I’ll keep an eye on progress and update the thread as soon as I hear back from the team.

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**Author:** ![system](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/system/32/99069_2.png) [@system](https://forum.cursor.com/u/system)\
**Post date:** [January 29, 2026, 4:58pm UTC](https://forum.cursor.com/t/bugbot-does-not-work-on-our-self-hosted-gitlab-instance/148175/5 "2026-01-29T16:58:44Z")

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Closed on January 29, 2026, 4:58pm UTC

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