Bugbot says "Skipping Bugbot: Bugbot is disabled for this repository" even though it is enabled on the dashboard

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1

Where does the bug appear (feature/product)?

BugBot

Describe the Bug

Bugbot says " Skipping Bugbot: Bugbot is disabled for this repository" even though it is enabled on the dashboard and I have configured bugbot on github as well and given it access

Steps to Reproduce

Open bugbot dashboard, add repos to bugbot, enable, go to github and check configuration

“bugbot run” on the PR - “Skipping Bugbot: Bugbot is disabled for this repository”

bugbot run verbose=true output
Bugbot request id: serverGenReqId_6ff81ed2-1697-4576-bf68-aa606000a8eb

Expected Behavior

Bugbot runs on the PR

Operating System

Linux

Version Information

Bugbot prod

Does this stop you from using Cursor

No - Cursor works, but with this issue

Bugbot reports "disabled for this repository" despite being enabled in dashboard
3

Hey, thanks for the report, this is a known issue. It usually happens when multiple users in the same GitHub org have their own Cursor subscriptions, so the system routes the request through the wrong GitHub App installation.

Here’s what to check:

  1. Go to your GitHub org settings (Settings > Applications > Installed GitHub Apps) and make sure there is only one Cursor integration installed for the org.
  2. Ask other users in the org if any of them have their own Cursor subscriptions with the GitHub integration enabled. If yes, ask them to temporarily disable it in Dashboard > Integrations.
  3. After cleaning things up, try again on a brand new PR. Old PRs can get stuck due to outdated routing.

Let me know what you find.

4

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