Cant update cursor and now cloud agents are brojken

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1

everything was fine, untill i was running a task flow and it just got stuck. i tried a new chat and it cant even set up the environment. i think this has been reported before, but i also cant update cursor at all. ive tried on 2 windows laptops and none of the updates work. its been broken for awhile. so if the issue gets fixed i dont even know if i could use the fix. i am running a new business with cursor and now i am just haulted on any work if cursor doesnt work. i really need some kind of help!!

Any tips are apreciated, and thank you for your time.

2

Hi there!

We detected that this may be a bug report, so we’ve moved your post to the Bug Reports category.

To help us investigate and fix this faster, could you edit your original post to include the details from the template below?

Bug Report Template - Click to expand

Where does the bug appear (feature/product)?

  • Editor, Tab & Chat (autocomplete, Composer, in-editor agent)
  • Terminal & commands
  • Models, pricing & API keys (availability, Auto/Max, BYOK/Bedrock)
  • MCP & tools
  • Cloud Agents & Automations (cursor.com/agents, scheduled/event)
  • BugBot & Code Review
  • Cursor CLI
  • Cursor Mobile
  • Remote (SSH / Dev Containers / WSL)
  • Account, billing & login
  • Something else…

Describe the Bug
A clear and concise description of what the bug is.

Steps to Reproduce
How can you reproduce this bug? We have a much better chance at fixing issues if we can reproduce them!

  1. …
  2. …
  3. …

Expected Behavior
What is meant to happen here that isn’t working correctly?

Screenshots / Screen Recordings
If applicable, attach images or videos (.jpg, .png, .gif, .mp4, .mov)

Operating System

  • Windows 10/11
  • MacOS
  • Linux

Version Information

  • For Cursor IDE: Menu → About Cursor → Copy
  • For Cursor CLI: Run agent about in your terminal
IDE:
Version: 2.xx.x
VSCode Version: 1.105.1
Commit: ......

CLI:
CLI Version 2026.01.17-d239e66

For AI issues: which model did you use?
Model name (e.g., Sonnet 4, Tab…)

For AI issues: add Request ID with privacy disabled
Request ID: f9a7046a-279b-47e5-ab48-6e8dc12daba1
For Background Agent issues, also post the ID: bc-…

Additional Information
Add any other context about the problem here.

Does this stop you from using Cursor?

  • Yes - Cursor is unusable
  • Sometimes - I can sometimes use Cursor
  • No - Cursor works, but with this issue

The more details you provide, the easier it is for us to reproduce and fix the issue. Thanks!

8

Sorry about this! It’s a known Windows update issue we’re tracking, and here’s how to get you unblocked:

  1. Reinstall the latest build from cursor.com/download — your settings, extensions, and chats are all kept.
  2. To stop it recurring, set Update: Mode to Manual (Settings → search “update mode”), and fully quit Cursor before you shut down Windows.

Cloud agents are running fine on our side, so they should work once you’re on a fresh install. If a run still hangs after that, drop its bc-... ID here and I’ll take a look.