Cloud agents no longer working at all

Request ID: f5e1cc17-cf0f-4aea-955d-743879a43484
[internal] internal error
internal error
ConnectError: [internal] internal error
at e (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:20399:638436)
at async Object.addAsyncFollowupBackgroundComposer (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:7466:11739)
at async k$t._sendFollowupRequest (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:8899:85827)
at async k$t._submitMessage (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:8899:81641)
at async k$t._submitMessageForAgent (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:8895:348441)
at async gmm.submitMessage (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:8895:6097)
at async vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:19432:79740

Local project moved off cloud, agents in local are active.

Where does the bug appear (feature/product)?

Cloud Agent (GitHub, Slack, Web, Linear)

Describe the Bug

Sending a follow-up to an existing Cloud Agent / Background Composer from Cursor IDE (Glass / Agents Window) fails with a server-side internal error.

Request ID: 7b18afc4-08f1-4aa3-8693-976320b6b62c
[internal] internal error
ConnectError: [internal] internal error

Stack (abridged): addAsyncFollowup… → _sendFollowupRequest → optimistic queue in workbench.glass.main.js

Local This PC agents still work. This appears to be a Cloud/backend failure on the follow-up path.

Steps to Reproduce

  1. Open Cursor IDE on Windows (Glass / Agents Window).
  2. Open an existing Cloud Agent that is ready for follow-up.
  3. Send a short follow-up message.
  4. Observe ConnectError [internal] internal error from addAsyncFollowup….
  5. Retrying the same follow-up still fails.

Expected Behavior

Follow-up messages should be accepted and processed. If the backend cannot handle the follow-up, show a clear actionable error instead of a generic [internal] internal error.

Operating System

Windows 10/11

Version Information

Cursor IDE 3.21.4 (Windows x64)
OS: Windows 10
Feature: Cloud Agent follow-up via Glass / Agents Window

For AI issues: add Request ID with privacy disabled

7b18afc4-08f1-4aa3-8693-976320b6b62c

Additional Information

Please check backend logs for this Request ID. Workaround: start a new Cloud Agent instead of following up, or try cursor.com/agents.

No local project paths or agent IDs included intentionally.

Does this stop you from using Cursor

Sometimes - I can sometimes use Cursor

Where does the bug appear (feature/product)?

Cloud Agents & Automations (cursor.com/agents, scheduled/event)

Describe the Bug

On cursor dashboard on web UI, “Failed to load environments” is shown in Environments section. Network tab show “500 Internal Server Error” for the request url: https://cursor.com/api/background-composer/list-environments

Steps to Reproduce

Go to Cursor dashboard and click on Cloud Agents

Expected Behavior

Agent environments to be shown correctly instead of 500.

Screenshots / Screen Recordings

Operating System

MacOS

Does this stop you from using Cursor?

Yes - Cursor is unusable

Where does the bug appear (feature/product)?

Cloud Agent (GitHub, Slack, Web, Linear)

Describe the Bug

Noticed it first in Projects, I kept getting internal errors.

Here’s a sample:

Request ID: 47895c2a-3278-432f-93a2-1ef14dd1fc77
[internal] internal error
internal error
ConnectError: [internal] internal error
    at e (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:20566:545938)
    at async Object.addAsyncFollowupBackgroundComposer (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:7678:11739)
    at async Lvi._sendFollowupRequest (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:9057:82541)
    at async Lvi._submitMessage (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:9057:78499)
    at async Lvi._submitMessageForAgent (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:9053:337548)
    at async bcm.submitMessage (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:9053:6097)
    at async vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:19596:79648

When I start a new cloud agent chat, it closes the chat after a few seconds and removes it from my history. Same on the web.

In the environments list of the Cloud Agent I’m getting the following error “Failed to load environments”.

The local chat seem to work normally

Steps to Reproduce

  1. Go to the environment list in the Cloud Agent Tabs and see the list fail
  2. Start a new Cloud Agent chat on the web or IDE and see it close automatically and disappear from the history
  3. Send a message in a project chat and get an internal error

Expected Behavior

I should be able to use my cloud agents.

Operating System

MacOS

Version Information

Version: 3.20.21
VS Code Extension API: 1.128.0
Commit: f09fca384ceca23f7bf21f9c23655b162641d740
Date: 2026-09-13T19:02:51.781Z
Layout: Agent Window
Build Type: Stable
Release Track: Default
Electron: 42.10.0
Chromium: 148.0.7778.280
Node.js: 24.18.1
V8: 14.8.178.38-electron.0
xterm.js: 6.1.0-beta.291
OS: Darwin arm64 27.0.0

For AI issues: which model did you use?

Any model

Does this stop you from using Cursor

Yes - Cursor is unusable

Hi there!

We detected that this may be a bug report, so we’ve moved your post to the Bug Reports category.

To help us investigate and fix this faster, could you edit your original post to include the details from the template below?

Bug Report Template - Click to expand

Where does the bug appear (feature/product)?

  • Editor, Tab & Chat (autocomplete, Composer, in-editor agent)
  • Terminal & commands
  • Models, pricing & API keys (availability, Auto/Max, BYOK/Bedrock)
  • MCP & tools
  • Cloud Agents & Automations (cursor.com/agents, scheduled/event)
  • BugBot & Code Review
  • Cursor CLI
  • Cursor Mobile
  • Remote (SSH / Dev Containers / WSL)
  • Account, billing & login
  • Something else…

Describe the Bug
A clear and concise description of what the bug is.


Steps to Reproduce
How can you reproduce this bug? We have a much better chance at fixing issues if we can reproduce them!

  1. …
  2. …
  3. …

Expected Behavior
What is meant to happen here that isn’t working correctly?


Screenshots / Screen Recordings
If applicable, attach images or videos (.jpg, .png, .gif, .mp4, .mov)


Operating System

  • Windows 10/11
  • MacOS
  • Linux

Version Information

  • For Cursor IDE: Menu → About Cursor → Copy
  • For Cursor CLI: Run agent about in your terminal
IDE:
Version: 2.xx.x
VSCode Version: 1.105.1
Commit: ......

CLI:
CLI Version 2026.01.17-d239e66

For AI issues: which model did you use?
Model name (e.g., Sonnet 4, Tab…)


For AI issues: add Request ID with privacy disabled
Request ID: f9a7046a-279b-47e5-ab48-6e8dc12daba1
For Background Agent issues, also post the ID: bc-…


Additional Information
Add any other context about the problem here.


Does this stop you from using Cursor?

  • Yes - Cursor is unusable
  • Sometimes - I can sometimes use Cursor
  • No - Cursor works, but with this issue

The more details you provide, the easier it is for us to reproduce and fix the issue. Thanks!

Hi there!

We detected that this may be a bug report, so we’ve moved your post to the Bug Reports category.

To help us investigate and fix this faster, could you edit your original post to include the details from the template below?

Bug Report Template - Click to expand

Where does the bug appear (feature/product)?

  • Editor, Tab & Chat (autocomplete, Composer, in-editor agent)
  • Terminal & commands
  • Models, pricing & API keys (availability, Auto/Max, BYOK/Bedrock)
  • MCP & tools
  • Cloud Agents & Automations (cursor.com/agents, scheduled/event)
  • BugBot & Code Review
  • Cursor CLI
  • Cursor Mobile
  • Remote (SSH / Dev Containers / WSL)
  • Account, billing & login
  • Something else…

Describe the Bug
A clear and concise description of what the bug is.


Steps to Reproduce
How can you reproduce this bug? We have a much better chance at fixing issues if we can reproduce them!

  1. …
  2. …
  3. …

Expected Behavior
What is meant to happen here that isn’t working correctly?


Screenshots / Screen Recordings
If applicable, attach images or videos (.jpg, .png, .gif, .mp4, .mov)


Operating System

  • Windows 10/11
  • MacOS
  • Linux

Version Information

  • For Cursor IDE: Menu → About Cursor → Copy
  • For Cursor CLI: Run agent about in your terminal
IDE:
Version: 2.xx.x
VSCode Version: 1.105.1
Commit: ......

CLI:
CLI Version 2026.01.17-d239e66

For AI issues: which model did you use?
Model name (e.g., Sonnet 4, Tab…)


For AI issues: add Request ID with privacy disabled
Request ID: f9a7046a-279b-47e5-ab48-6e8dc12daba1
For Background Agent issues, also post the ID: bc-…


Additional Information
Add any other context about the problem here.


Does this stop you from using Cursor?

  • Yes - Cursor is unusable
  • Sometimes - I can sometimes use Cursor
  • No - Cursor works, but with this issue

The more details you provide, the easier it is for us to reproduce and fix the issue. Thanks!

Mine are also failing with error 500

Where does the bug appear (feature/product)?

  • Editor, Tab & Chat (autocomplete, Composer, in-editor agent)
  • Terminal & commands
  • Models, pricing & API keys (availability, Auto/Max, BYOK/Bedrock)
  • MCP & tools
  • Cloud Agents & Automations (cursor.com/agents, scheduled/event)
  • BugBot & Code Review
  • Cursor CLI
  • Cursor Mobile
  • Remote (SSH / Dev Containers / WSL)
  • Account, billing & login
  • Something else…

Describe the Bug
Unable to prompt further.


Steps to Reproduce
Project dependant.


Expected Behavior
I should be allowed to resume work.


Screenshots / Screen Recordings
None.


Operating System

  • Windows 10/11
  • MacOS
  • Linux

Version Information

Version: 3.21.9
VS Code Extension API: 1.128.0
Commit: 9998796a6096ce83d83a9332bfe7473b985db750
Date: 2026-09-17T02:16:48.732Z
Layout: Agent Window
Build Type: Stable
Release Track: Default
Electron: 42.10.0
Chromium: 148.0.7778.280
Node.js: 24.18.1
V8: 14.8.178.38-electron.0
xterm.js: 6.1.0-beta.291
OS: Darwin arm64 27.0.0



Does this stop you from using Cursor?

  • Yes - Cursor is unusable
  • Sometimes - I can sometimes use Cursor
  • No - Cursor works, but with this issue

Same issue

Same here

Mine stopped working around 1hr ago. Says things like:

Couldn’t send message, cursor is having trouble right now.
Network error.
Server Error (500): Internal Error

Same issue

Thanks, everyone, for the reports. We have posted an update on https://status.cursor.com/ and will keep it, and this thread, updated.

2 Likes

Where does the bug appear (feature/product)?

Cloud Agents & Automations (cursor.com/agents, scheduled/event)

Describe the Bug

On cursor dashboard on web UI, “Failed to load environments” is shown in Environments section. Network tab show “500 Internal Server Error” for the request url: https://cursor.com/api/background-composer/list-environments

Steps to Reproduce

Go to Cursor dashboard and click on Cloud Agents

Expected Behavior

Agent environments to be shown correctly instead of 500.

Screenshots / Screen Recordings

Operating System

MacOS

Does this stop you from using Cursor?

Yes - Cursor is unusable

We are investigating a service degradation affecting Cloud Agents and Grok Bot.
I can’t use Cursor; none of my queries are loading.

Hi there!

We detected that this may be a bug report, so we’ve moved your post to the Bug Reports category.

To help us investigate and fix this faster, could you edit your original post to include the details from the template below?

Bug Report Template - Click to expand

Where does the bug appear (feature/product)?

  • Editor, Tab & Chat (autocomplete, Composer, in-editor agent)
  • Terminal & commands
  • Models, pricing & API keys (availability, Auto/Max, BYOK/Bedrock)
  • MCP & tools
  • Cloud Agents & Automations (cursor.com/agents, scheduled/event)
  • BugBot & Code Review
  • Cursor CLI
  • Cursor Mobile
  • Remote (SSH / Dev Containers / WSL)
  • Account, billing & login
  • Something else…

Describe the Bug
A clear and concise description of what the bug is.


Steps to Reproduce
How can you reproduce this bug? We have a much better chance at fixing issues if we can reproduce them!

  1. …
  2. …
  3. …

Expected Behavior
What is meant to happen here that isn’t working correctly?


Screenshots / Screen Recordings
If applicable, attach images or videos (.jpg, .png, .gif, .mp4, .mov)


Operating System

  • Windows 10/11
  • MacOS
  • Linux

Version Information

  • For Cursor IDE: Menu → About Cursor → Copy
  • For Cursor CLI: Run agent about in your terminal
IDE:
Version: 2.xx.x
VSCode Version: 1.105.1
Commit: ......

CLI:
CLI Version 2026.01.17-d239e66

For AI issues: which model did you use?
Model name (e.g., Sonnet 4, Tab…)


For AI issues: add Request ID with privacy disabled
Request ID: f9a7046a-279b-47e5-ab48-6e8dc12daba1
For Background Agent issues, also post the ID: bc-…


Additional Information
Add any other context about the problem here.


Does this stop you from using Cursor?

  • Yes - Cursor is unusable
  • Sometimes - I can sometimes use Cursor
  • No - Cursor works, but with this issue

The more details you provide, the easier it is for us to reproduce and fix the issue. Thanks!

Where does the bug appear (feature/product)?

Cloud Agent (GitHub, Slack, Web, Linear)

Describe the Bug

Created Cloud Project does not appear in the Projects left-nav sidebar. Creation seemed to succeed (coordinator/brief started), then the Project vanished from the list. After full quit/reopen I still only see 2 Projects; the third is missing. Renaming the visible Projects in the UI immediately reverts. Local Cursor state still shows the missing Project as active (with a background-composer workspace id), so it looks like an orphan: exists in local/cloud worker state but not listed in the Projects sidebar. This makes multi-Project setups unusable.

Steps to Reproduce

  1. In Cursor, open Projects (left nav) → New Project.
  2. Select a private GitHub repo and create the Project (paste a short project brief / seed).
  3. Confirm creation appears to succeed (coordinator / brief starts).
  4. Return to the Projects list / sidebar.
  5. Observe the new Project is missing (or appears briefly then disappears).
  6. Fully quit Cursor and reopen; check Projects again — still missing.
  7. Optionally: rename one of the remaining visible Projects — the name reverts immediately.

Expected Behavior

Every successfully created Cloud Project appears and stays visible in the Projects left-nav sidebar.
Rename either persists, or the UI does not offer rename if titles are server-owned / immutable.
Creating a Project must not leave an orphan that exists in local/cloud worker state but is missing from the sidebar.

Operating System

Windows 10/11

Version Information

Version: 3.20.21
VSCode/Electron commit: f09fca384ceca23f7bf21f9c23655b162641d740
OS: Windows 11 Pro (10.0.26200)
Arch: x64

For AI issues: which model did you use?

N/A — this is a Projects sidebar / Cloud Projects listing bug, not a model-output issue.

For AI issues: add Request ID with privacy disabled

N/A for the sidebar listing itself.

Related Background Agent / Project worker ID from local state (missing Project):
bc-397431a7-931d-460f-bcc5-f6c7c1e65e93

Missing Project id:
47b65346-d08a-4cc7-90d8-5de685ee6f54

Additional Information

  • Only 2 of 3 created Cloud Projects appear in the Projects left-nav.
  • The missing Project was created successfully (coordinator/brief started), then vanished from the list; still missing after full quit/reopen.
  • Local glass.cloudAgentProjects.v1 still shows that Project as active with the worker id above.
  • Renaming the visible Projects in the UI immediately reverts.
  • Happening on Windows Cursor 3.20.21; Cloud Agents had a reported service degradation around the same time.

Does this stop you from using Cursor

Sometimes - I can sometimes use Cursor

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

In Cursor Early Access Projects, Create Project fails repeatedly with “Couldn’t create the project. Please try again.” The UI also reports Internal Server Error. This affects the Phoenix Collective account and the project “Collective Cockpit”.

Steps to Reproduce

  1. Open Early Access Projects and choose Create Project.
  2. Try project name “Collective Cockpit”.
  3. Try selecting only the PhoenixClaw01/phoenix-collective-os repository (not multi-repo and not the local D: folder).
  4. Also try multi-selecting collective-os + local-stack, and try the single-repo path again.
  5. Submit with model “High Fast”.
  6. Separately, Cloud Agents Environment setup also fails for this same account.

Expected Behavior

A project should be created successfully and the selected repository/environment should be configured. Instead, every attempt fails with “Couldn’t create the project. Please try again.” and Internal Server Error.

Operating System

Windows 10/11

Version Information

Cursor Early Access Projects (current build; exact version not captured). Project: Collective Cockpit. Repository/environment: PhoenixClaw01/phoenix-collective-os; local D: folder also tested.

For AI issues: which model did you use?

High Fast

For AI issues: add Request ID with privacy disabled

f11053a0-228f-4da5-857b-5b0986ed628a

Additional Information

Account: Phoenix Collective. Profile handle is already claimed as @falkor (cursor.com/@falkor), so the short-handle namespace workaround does not apply. The failure occurs with ONLY PhoenixClaw01/phoenix-collective-os selected; it is not specific to multi-repo or the local D: folder. Multi-select collective-os + local-stack also failed, and single-repo also failed. Cloud Agents Environment setup is failing for the same account. Please investigate the Projects create endpoint and environment setup for this account.

Does this stop you from using Cursor

No - Cursor works, but with this issue

I think cursor agents are experiencing issues.

fwiw none of my projects are working right now either.

Where does the bug appear (feature/product)?

Cursor for iOS

Describe the Bug

internal error 500

Steps to Reproduce

Select a repo and send an instruction

Expected Behavior

reply me normally

Screenshots / Screen Recordings

Operating System

iOS

Version Information

CURSOR v1.7.0(39031)

Does this stop you from using Cursor

Yes - Cursor is unusable