Cloud Agents Unstable: "We are having difficulties reaching the execution environment. Retrying automatically."

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

when using cloud agents about 50% of the time the agent looses conneciton to its environment and gives me
We are having difficulties reaching the execution environment. Retrying automatically.

Steps to Reproduce

just using the cloud agents

Operating System

MacOS

Version Information

just using cloud agents

Does this stop you from using Cursor

Yes - Cursor is unusable

3

Hey, thanks for the report.

A few things that’ll help us dig deeper:

  1. Your Cursor version (Help > About)
  2. Which model are you using for cloud agents?
  3. If you rerun the same task, does it eventually complete, or does it keep crashing?
  4. The request ID from the failed run (chat menu in the top right > Copy Request ID)

Let me know if you have these details.