Hey, thanks for the detailed report. The stuck Reconnecting… issue on existing sessions is a known one. We have a few similar reports already:
- Cursor keeps reconnecting
- 3 day in row - reconnecting - impossible to use
- Request stuck at "Reconnecting" and still consuming requests
We’re tracking it on our side. No exact ETA for a fix yet.
On your questions:
- Yes, it’s a known regression around session reconnection.
- An existing session keeps state that can’t recover correctly after a transient network event. A new window starts fresh, so it works.
- There isn’t a direct way to force-refresh a stuck session right now. Your workaround of moving the transcript is the best option for now.
- There isn’t a native continue from previous agent session feature yet.
- To help with debugging, please send the Request ID from the stuck session: top-right of the chat > menu > Copy Request ID. Also share the approximate time it got stuck, with your timezone.
Also, does this happen more often after being idle, or during active use? And is it consistently reproducible, or random?
If we have an update on the fix, we’ll reply in the thread.