Cursor AI Connection Error Report

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Connection Error: “We’re having trouble connecting to the model provider” (Request ID: bedc9bc8-e159-4fae-934a-c6fb91c30538)

Dear Cursor Support Team,I am writing to report a persistent connection error I encountered while using Cursor.I keep receiving the following error message:"We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment."Here is the details of the request:Request ID: bedc9bc8-e159-4fae-934a-c6fb91c30538This issue is preventing me from using the models and interrupting my workflow. Could you please look into this Request ID and let me know if this is a known infrastructure issue or if there is something I can do to resolve it?Thank you for your help.Best regards,\

Steps to Reproduce

The performance degraded significantly about 30 minutes ago, followed by this connection error.

Operating System

MacOS

Version Information

3.14.7 (Universal)
2026-07-30T06:41:34.009Z

For AI issues: which model did you use?

grok extra

Does this stop you from using Cursor

No - Cursor works, but with this issue

6

Hey there, thanks for the report! This wasn’t anything on your end. For a short window around your request, the provider behind Grok 4.6 was returning “at capacity” errors, which show up as that “trouble connecting to the model provider” message. It’s since been resolved: https://status.cursor.com (Sep 21).

Nothing to fix on your side. If it ever recurs, just retry or switch to another model in the picker while a provider is under load, and reply with a fresh Request ID if it persists.