Cursor app not responding!

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

I was working as normal all day, but then the program start bugging out and wont respond anymore. Tried to uninstall and install all over, but same problem. Not sure what to do here!

Steps to Reproduce

Not sure when I cant open the program

Expected Behavior

Not responding is the only message I get.

Screenshots / Screen Recordings

cursor error.png
cursor error.png1348Ă—790 511 KB

Operating System

Windows 10/11

Version Information

IDE: 2.4.21

Does this stop you from using Cursor

Yes - Cursor is unusable

1 Like
3

Hey, thanks for the report. The “not responding” issue on Windows is often caused by corrupted workspace storage. This is a known issue and a normal reinstall usually won’t fix it.

For now, please try:

  1. Fully close Cursor
  2. Open Command Prompt and run this (make a backup first):
    rd /s /q "%APPDATA%\Cursor\User\workspaceStorage"
  3. Launch Cursor again

If that doesn’t help, try a clean reinstall:

  1. Uninstall Cursor via Settings > Apps
  2. Delete these folders manually:
    rd /s /q "%APPDATA%\Cursor"
    rd /s /q "%LOCALAPPDATA%\Programs\Cursor"
  3. Restart your computer
  4. Reinstall from Download · Cursor

Note: deleting workspaceStorage will remove your chat history, but it fixes freezing for most Windows users.

4

Thank you :slight_smile: now its working again.

5

Hello

Can you please help?

How do i make a back / up?

I feel the instructions are not clear.