Cursor Cloud Agent setup issues

Support Bug Reports
,
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

I am a Cursor Ultra plan user and I’m having some issues, particularly around Cloud Agents:

  • In Cursor web app, I can’t change my Cloud Agent settings (which I could previously), as I get the “Insufficient permissions to update setting” message (Cloud Agent Settings > Cloud Agents > Defaults, Pull Requests, etc. sections)
  • When I try to refresh my “Environments” in Cloud Agents settings on web, I get an error “Failed to load environments”
  • The “Start Setup” button in the Cloud Agents Environments section leads me to a 404 page: https://cursor.com/cloud-setup
  • In the macOS Cursor IDE in Cursor Settings for Cloud Agents, I only see 1 repo from my Github Org in Personal Configuration, even though I have previously worked with many Gihub repos in my org
  • I confirmed the Cursor app has full access to Github (my org and all its repos)

This may have started when I updated Cursor IDE to “nightly” beta yesterday. I ran into issues, and went back to the default, non-beta Cursor.

I need access to configure multiple repos for Cursor Agent (this was previously working a couple days ago), and to access my settings for Cloud Agents. This is very inconvenient for my business.

Please assist! Thank you.

Steps to Reproduce

Login as my user, access Cursor Settings in the web or in the macOS IDE.

Expected Behavior

I should have access to my settings and repos for Cloud Agents.

Screenshots / Screen Recordings

cursor-issues.png
cursor-issues.png3286×2080 548 KB

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

Version: 2.4.0-pre.18.patch.0
VSCode Version: 1.105.1
Commit: 43ad9fa38cfd04cab9e4327683624751acfa9720
Date: 2026-01-12T08:27:32.580Z
Build Type: Stable
Release Track: Default
Electron: 37.7.0
Chromium: 138.0.7204.251
Node.js: 22.20.0
V8: 13.8.258.32-electron.0
OS: Darwin arm64 24.6.0

Additional Information

I am unable to use Cloud Agents with my project as of today. Everything seemed to be working as recently as yesterday. I use Cloud agents frequently for my business and this is a huge blocker.

Does this stop you from using Cursor

Yes - Cursor is unusable

2

Hey, it looks like this may be a query related to your account billing - if so, the forum is not the best place for this query.

Please drop an email to [email protected] if you have any billing issues.

If you have already sent an email, please be patient - one of the team will get back to you soon!

4

No, I don’t think this is related to billing. My invoice is paid and things are working in my IDE, but Cloud Agents are not working.

5

Hey, thanks for the report.

I can see the GitHub integration is set up correctly: “All repositories”, read/write permissions, Access Granted. The issue is on our side, the backend isn’t pulling the repo list and it’s blocking changes to the settings.

We currently have a few infrastructure issues with Cloud Agents, but your set of symptoms (“Insufficient permissions”, “Failed to load environments”, incomplete repo list) looks like a new pattern. I’ll pass this to the engineers to investigate.