I encountered a strange issue: after closing Cursor normally (without any exceptions), when I opened it again, my login information was lost. After logging into Cursor once more, all my configuration settings were also gone. For the historical conversations, only the titles remained—all the conversation content failed to load. Has anyone encountered a similar situation? I’ve sent multiple emails to Cursor’s support ([email protected]) with specific details about the problem and a clear request for a response, but I haven’t received any replies at all. Cursor’s technical support is extremely poor.
Hi there,
I’m sorry to hear about the trouble and the frustration with the email support.
Regarding the technical issue: The fact that you can still see the titles but not the content suggests that the index of your chats is intact, but the application fails to retrieve or read the actual data blobs from the local database. This often points to a permission issue or a corrupted local state file.
To help debug this, could you please check the internal logs?
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Open Cursor.
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Go to Help > Toggle Developer Tools.
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Click on the Console tab at the top.
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Try to click on one of the old chats that fails to load.
Do you see any red error messages appearing in the Console when you do this? If yes, a screenshot or the text of that error would be extremely helpful to pinpoint if this is a database corruption (SQLITE_CORRUPT) or a read permission error.
Also, just to rule it out: Did you recently run any system cleaner software or did an Antivirus update run in the background that might have quarantined files in the AppData/Library folder?
On which Cursor version are you currently?