# Cursor Pro lose and login failed with 504 **URL:** \ **Category:** Bug Reports\ **Tags:** bugbot\ **Created:** [October 29, 2025, 1:52am UTC](https://forum.cursor.com/t/cursor-pro-lose-and-login-failed-with-504/139306 "2025-10-29T01:52:20Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Cheez\_One](https://avatars.discourse-cdn.com/v4/letter/c/90db22/32.png) [@Cheez\_One](https://forum.cursor.com/u/Cheez_One)\ **Post date:** [October 29, 2025, 1:52am UTC](https://forum.cursor.com/t/cursor-pro-lose-and-login-failed-with-504/139306/1 "2025-10-29T01:52:20Z")
### Where does the bug appear (feature/product)? Cursor IDE ### Describe the Bug I found that my membership was missing, and when I checked the official website, I couldn’t log in. ### Steps to Reproduce I found that my membership was missing, and when I checked the official website, I couldn’t log in. ### Screenshots / Screen Recordings ![PixPin_2025-10-29_09-50-15.png](https://us1.discourse-cdn.com/cursor1/original/3X/4/4/44393464f8a93fc615459d45f4a2fdd06e3e39ea.png) ### Operating System Windows 10/11 ### Current Cursor Version (Menu → About Cursor → Copy) Version: 1.7.54 (user setup) Commit: 1.99.3 Date: 5c17eb2968a37f66bc6662f48d6356a100b67be0 Electron: 2025-10-21T19:07:38.476Z ElectronBuildId: 34.5.8 Chromium: undefined Node.js: 132.0.6834.210 V8: 20.19.1 OS: 13.2.152.41-electron.0 ### For AI issues: which model did you use? I’m following this tutorial :[https://blogs.novita.ai/how-to-use-glm-4-5-in-cursor-complete-setup-guide-2025/](https://blogs.novita.ai/how-to-use-glm-4-5-in-cursor-complete-setup-guide-2025/) ### Does this stop you from using Cursor Sometimes - I can sometimes use Cursor ---
**Author:** ![leechoohyoung](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/leechoohyoung/32/70943_2.png) [@leechoohyoung](https://forum.cursor.com/u/leechoohyoung)\ **Post date:** [October 29, 2025, 1:58am UTC](https://forum.cursor.com/t/cursor-pro-lose-and-login-failed-with-504/139306/2 "2025-10-29T01:58:07Z")
via email address and two-factor code login not work also. ---
**Author:** ![Muhd\_Ridhwan](https://avatars.discourse-cdn.com/v4/letter/m/779978/32.png) [@Muhd\_Ridhwan](https://forum.cursor.com/u/Muhd_Ridhwan)\ **Post date:** [October 29, 2025, 2:06am UTC](https://forum.cursor.com/t/cursor-pro-lose-and-login-failed-with-504/139306/3 "2025-10-29T02:06:47Z")
same, cant login using gmail ![Snipaste_2025-10-29_10-05-24](https://us1.discourse-cdn.com/cursor1/original/3X/4/3/439a7c9c43957cbb734676d78d440ac1d9dd2c01.jpeg) ---
**Author:** ![CFalcon075](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/cfalcon075/32/67630_2.png) [@CFalcon075](https://forum.cursor.com/u/CFalcon075)\ **Post date:** [October 29, 2025, 2:09am UTC](https://forum.cursor.com/t/cursor-pro-lose-and-login-failed-with-504/139306/4 "2025-10-29T02:09:51Z")
Completely getting these stupid messages a lot when logged in too: Connection failed. If the problem persists, please check your internet connection or VPN. Network disconnected [unknown] As well as internal errors too, this is when I am trying to tell an AI to do something/work on something right now. ---
**Author:** ![unisuam](https://avatars.discourse-cdn.com/v4/letter/u/dbc845/32.png) [@unisuam](https://forum.cursor.com/u/unisuam)\ **Post date:** [October 29, 2025, 2:13am UTC](https://forum.cursor.com/t/cursor-pro-lose-and-login-failed-with-504/139306/5 "2025-10-29T02:13:38Z")
I also noticed that the app shows my account as now “free,” preventing me from using any model in cursor! ![image](https://us1.discourse-cdn.com/cursor1/original/3X/c/e/ce0944fd492ea743e6c758e7b0eca7dc5593c6b4.png) ---
**Author:** ![giiska](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/giiska/32/48274_2.png) [@giiska](https://forum.cursor.com/u/giiska)\ **Post date:** [October 29, 2025, 2:17am UTC](https://forum.cursor.com/t/cursor-pro-lose-and-login-failed-with-504/139306/6 "2025-10-29T02:17:22Z")
I can’t log in either! ---
**Author:** ![Mauroariza](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/mauroariza/32/19195_2.png) [@Mauroariza](https://forum.cursor.com/u/Mauroariza)\ **Post date:** [October 29, 2025, 2:30am UTC](https://forum.cursor.com/t/cursor-pro-lose-and-login-failed-with-504/139306/7 "2025-10-29T02:30:45Z")
**Service Degradation** We are seeing signs of recovery as we are rolling out a fix. \*\*Created: 38 mins ago • Updated: 1 min ago however, the problem is that this has happened a lot of times recently\*\*… they haven’t found a real solution ---
**Author:** ![joon2](https://avatars.discourse-cdn.com/v4/letter/j/5e9695/32.png) [@joon2](https://forum.cursor.com/u/joon2)\ **Post date:** [October 29, 2025, 4:10am UTC](https://forum.cursor.com/t/cursor-pro-lose-and-login-failed-with-504/139306/8 "2025-10-29T04:10:46Z")
I had the same issue. It seems to be fixed now, though. Starting from Monday, October 27th, the constant loading issue occurred frequently, and eventually, today, I couldn’t even access the dashboard. Can you really call this an AI service when it is so poorly managed? ---
**Author:** ![DeLang](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/delang/32/84626_2.png) [@DeLang](https://forum.cursor.com/u/DeLang)\ **Post date:** [October 29, 2025, 4:10am UTC](https://forum.cursor.com/t/cursor-pro-lose-and-login-failed-with-504/139306/9 "2025-10-29T04:10:52Z")
The Cursor team, could you please fix the service as soon as possible? It’s affecting my work!!! ---
**Author:** ![sum\_uadekong](https://avatars.discourse-cdn.com/v4/letter/s/f475e1/32.png) [@sum\_uadekong](https://forum.cursor.com/u/sum_uadekong)\ **Post date:** [October 29, 2025, 4:10am UTC](https://forum.cursor.com/t/cursor-pro-lose-and-login-failed-with-504/139306/10 "2025-10-29T04:10:58Z")
I can’t login [internal] getaddrinfo EBUSY api2.cursor.sh ---
**Author:** ![deanrie](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/deanrie/32/1263_2.png) [@deanrie](https://forum.cursor.com/u/deanrie)\ **Post date:** [October 29, 2025, 4:41am UTC](https://forum.cursor.com/t/cursor-pro-lose-and-login-failed-with-504/139306/11 "2025-10-29T04:41:09Z")
Hey everyone, the issue should be resolved now. Let me know if you’re still having any trouble. ---
**Author:** ![anonix98](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/anonix98/32/13764_2.png) [@anonix98](https://forum.cursor.com/u/anonix98)\ **Post date:** [October 29, 2025, 4:45am UTC](https://forum.cursor.com/t/cursor-pro-lose-and-login-failed-with-504/139306/12 "2025-10-29T04:45:34Z")
Bugbot does not answer and the background agent has problems for the last 3 days ( always gets stuck for 30-60mins or it loses the connection to github ) ---
**Author:** ![CFalcon075](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/cfalcon075/32/67630_2.png) [@CFalcon075](https://forum.cursor.com/u/CFalcon075)\ **Post date:** [October 29, 2025, 9:37pm UTC](https://forum.cursor.com/t/cursor-pro-lose-and-login-failed-with-504/139306/14 "2025-10-29T21:37:15Z")
Thanks, I signed up for email and mobile notifications, as soon as I heard that it was resolved, I came back coding something LOL. ---
**Author:** ![danperks](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/danperks/32/19087_2.png) [@danperks](https://forum.cursor.com/u/danperks)\ **Post date:** [October 31, 2025, 12:49pm UTC](https://forum.cursor.com/t/cursor-pro-lose-and-login-failed-with-504/139306/15 "2025-10-31T12:49:42Z")
Hi @anonix98 , Please can you post as a new topic in #Bug Reports - thanks! ---
**Author:** ![system](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/system/32/99069_2.png) [@system](https://forum.cursor.com/u/system)\ **Post date:** [November 22, 2025, 12:50pm UTC](https://forum.cursor.com/t/cursor-pro-lose-and-login-failed-with-504/139306/16 "2025-11-22T12:50:37Z")
Closed on November 22, 2025, 12:50pm UTC This topic was automatically closed 22 days after the last reply. New replies are no longer allowed.