# Cursor Tab not working, wants upgrade but am already Pro **URL:** \ **Category:** Bug Reports\ **Created:** [October 2, 2024, 6:09pm UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737 "2024-10-02T18:09:29Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![vk14](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/vk14/32/7089_2.png) [@vk14](https://forum.cursor.com/u/vk14)\ **Post date:** [October 2, 2024, 6:09pm UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/1 "2024-10-02T18:09:29Z")
Have been a Cursor Pro user for a few months now with no issue, but now setting up on a Mac behind a corporate proxy (ZScaler, HTTPv2 disabled) I notice that Tab is not completing anything. The logs show that the provider was created, but no further output. Hovering over the Cursor Tab text at the bottom, it’s prompting me for a pro upgrade, and my Account in Cursor Settings says “Upgrade to Pro” even though I already am. Chat, Composer, and Cmd-K work fine with premium models. Any fix? Have already tried reinstall and logging out and back in. ---
**Author:** ![deanrie](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/deanrie/32/1263_2.png) [@deanrie](https://forum.cursor.com/u/deanrie)\ **Post date:** [October 2, 2024, 6:54pm UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/2 "2024-10-02T18:54:02Z")
Hi @vk14 Maybe you’re signing into the wrong account? ---
**Author:** ![vk14](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/vk14/32/7089_2.png) [@vk14](https://forum.cursor.com/u/vk14)\ **Post date:** [October 2, 2024, 7:19pm UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/3 "2024-10-02T19:19:41Z")
Only have one account as far as I can tell. When I sign in using it, I see “Pro” in [Settings | Cursor - The AI-first Code Editor](https://www.cursor.com/settings). ---
**Author:** ![vk14](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/vk14/32/7089_2.png) [@vk14](https://forum.cursor.com/u/vk14)\ **Post date:** [October 2, 2024, 7:33pm UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/4 "2024-10-02T19:33:58Z")
Update: I now see “Pro” next to my account in Cursor settings, but Cursor Tab still hovers as “Requires Pro, upgrade here”. ---
**Author:** ![vk14](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/vk14/32/7089_2.png) [@vk14](https://forum.cursor.com/u/vk14)\ **Post date:** [October 2, 2024, 7:53pm UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/5 "2024-10-02T19:53:11Z")
Looking at the console logs, I see the following pop up after some time: ![Screenshot 2024-10-02 at 2.42.25 PM](https://us1.discourse-cdn.com/cursor1/original/2X/7/74a446ecb60b084d3c2fb28d58bd059eddf98d53.png) ---
**Author:** ![vk14](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/vk14/32/7089_2.png) [@vk14](https://forum.cursor.com/u/vk14)\ **Post date:** [October 2, 2024, 8:53pm UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/6 "2024-10-02T20:53:44Z")
This is definitely the issue. After even longer, I see repeated “GET [https://api2.cursor.sh/auth/full\_stripe\_profile](https://api2.cursor.sh/auth/full_stripe_profile) workbench.desktop.main.js:2349 net:: ERR\_TIMED\_OUT” messages. When I go to [https://api2.cursor.sh](https://api2.cursor.sh) in my browser, it it not blocked. Edit: Someone else with the exact same issue: [Why isn't Cursor's Autocomplete Working? - #3 by amitd](https://forum.cursor.com/t/why-isnt-cursors-autocomplete-working/7330/3) ---
**Author:** ![deanrie](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/deanrie/32/1263_2.png) [@deanrie](https://forum.cursor.com/u/deanrie)\ **Post date:** [October 3, 2024, 4:30am UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/7 "2024-10-03T04:30:40Z")
Try pinging the URLs in the terminal by typing `ping api2.cursor.sh` and `ping api3.cursor.sh`. If that doesn’t work, try reinstalling. The links are below: > **[Cursor - Build Software Faster](https://docs.cursor.com/troubleshooting/common-issues#how-do-i-uninstall-cursor)** > > Built to make you extraordinarily productive, Cursor is the best way to code with AI. ---
**Author:** ![AnupamKris](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/anupamkris/32/7121_2.png) [@AnupamKris](https://forum.cursor.com/u/AnupamKris)\ **Post date:** [October 3, 2024, 7:22am UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/8 "2024-10-03T07:22:34Z")
Same here, using a pro account and the cursor tab is not working. tried restarting and reloading. I am using no VPNs ---
**Author:** ![felangga](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/felangga/32/7130_2.png) [@felangga](https://forum.cursor.com/u/felangga)\ **Post date:** [October 3, 2024, 10:48am UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/9 "2024-10-03T10:48:13Z")
have you tried to re-login from the cursor apps? ---
**Author:** ![zombierantcasey](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/zombierantcasey/32/7179_2.png) [@zombierantcasey](https://forum.cursor.com/u/zombierantcasey)\ **Post date:** [October 3, 2024, 4:58pm UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/10 "2024-10-03T16:58:39Z")
This is also suddenly not working for me on a pro account as well. Re-logging did not fix it. ---
**Author:** ![zombierantcasey](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/zombierantcasey/32/7179_2.png) [@zombierantcasey](https://forum.cursor.com/u/zombierantcasey)\ **Post date:** [October 3, 2024, 5:03pm UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/11 "2024-10-03T17:03:28Z")
Upgrading to the most recent cursor version fixed it. ---
**Author:** ![vk14](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/vk14/32/7089_2.png) [@vk14](https://forum.cursor.com/u/vk14)\ **Post date:** [October 3, 2024, 5:05pm UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/12 "2024-10-03T17:05:26Z")
I have relogged and reinstalled multiple times to no avail. I can ping both APIs fine. My “About Cursor” section: Version: 0.41.3 VSCode Version: 1.91.1 Commit: 51c8aff7cb5a89f4a0e462fbacab938bdbfaf140 Date: 2024-09-25T17:13:50.377Z Electron: 29.4.0 ElectronBuildId: undefined Chromium: 122.0.6261.156 Node.js: 20.9.0 V8: 12.2.281.27-electron.0 OS: Darwin arm64 23.6.0 ---
**Author:** ![vk14](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/vk14/32/7089_2.png) [@vk14](https://forum.cursor.com/u/vk14)\ **Post date:** [October 8, 2024, 2:32pm UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/13 "2024-10-08T14:32:58Z")
Bumping this, hoping for a solution still. ---
**Author:** ![simsimee](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/simsimee/32/9532_2.png) [@simsimee](https://forum.cursor.com/u/simsimee)\ **Post date:** [October 24, 2024, 3:50am UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/14 "2024-10-24T03:50:08Z")
![image](https://us1.discourse-cdn.com/cursor1/original/2X/4/448022a4fb7ecbaf806371dfa879936926420bd8.png) I solved it through the phrase in the image. It was resolved after I checked Disable in the check box and closed and turned on the app when I grew up ---
**Author:** ![Rlowery1](https://avatars.discourse-cdn.com/v4/letter/r/5daacb/32.png) [@Rlowery1](https://forum.cursor.com/u/Rlowery1)\ **Post date:** [November 6, 2024, 4:28am UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/15 "2024-11-06T04:28:57Z")
@vk14 Did you ever get this resolved? I am having the same issue as well. Tried uninstalling, Logging in/out and even disabled HTTP2 but NOTHING works. None of the admins on this forum get back to you on anything either. Might cancel my subscription since they haven’t figured out how to work around getting a working version through a proxy. ---
**Author:** ![deanrie](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/deanrie/32/1263_2.png) [@deanrie](https://forum.cursor.com/u/deanrie)\ **Post date:** [November 6, 2024, 7:21am UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/16 "2024-11-06T07:21:30Z")
If you have an antivirus, try adding an exception for it. This has helped users who tried everything else and still had issues. ---
**Author:** ![vk14](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/vk14/32/7089_2.png) [@vk14](https://forum.cursor.com/u/vk14)\ **Post date:** [November 6, 2024, 3:45pm UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/17 "2024-11-06T15:45:24Z")
Nope. Have tried everything I can think of with no luck. Even emailed them as others suggested with no response for a month. Guess it’s just not a priority. ---
**Author:** ![montanon](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/montanon/32/13994_2.png) [@montanon](https://forum.cursor.com/u/montanon)\ **Post date:** [November 30, 2024, 6:21pm UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/18 "2024-11-30T18:21:39Z")
Have you tried login-in? ---
**Author:** ![hitheshr](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/hitheshr/32/16375_2.png) [@hitheshr](https://forum.cursor.com/u/hitheshr)\ **Post date:** [December 18, 2024, 5:09am UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/19 "2024-12-18T05:09:50Z")
Same issue. Any updates. At-least can someone direct me to how to get my money back? ---
**Author:** ![vk14](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/vk14/32/7089_2.png) [@vk14](https://forum.cursor.com/u/vk14)\ **Post date:** [December 18, 2024, 7:14am UTC](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737/20 "2024-12-18T07:14:18Z")
No updates. Really disappointing. [Next page](https://forum.cursor.com/t/cursor-tab-not-working-wants-upgrade-but-am-already-pro/20737.md?page=2)