Error On Debug Mode

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Error Message: “Connection failed. Please try again, or contact support if the issue persists.”
on making debug request

Steps to Reproduce

On making debug request

Screenshots / Screen Recordings

Operating System

Windows 10/11

Version Information

Version: 3.4.20 (user setup)
VSCode Version: 1.105.1
Commit: 0cf8b06883f54e26bb4f0fb8647c9500ccb43310
Date: 2026-05-15T02:26:10.351Z
Layout: editor
Build Type: Stable
Release Track: Default
Electron: 39.8.1
Chromium: 142.0.7444.265
Node.js: 22.22.1
V8: 14.2.231.22-electron.0
OS: Windows_NT x64 10.0.26200

Does this stop you from using Cursor

No - Cursor works, but with this issue

Hey, thanks for the report. I see the screenshot with “Connection failed. Please try again…” This is a generic client-side error that shows up when Cursor can’t reach the backend. On our server logs, there were no errors at the time of your report, so this looks more like a network issue, not a bug specific to debug mode.

To dig deeper, I need a bit more info:

  1. Does this happen every time in debug mode, or was it a one-off? Does it reproduce in the normal chat too?
  2. The Request ID from the latest failure. Open the chat menu (three dots in the top right) > Copy Request ID.
  3. Are you using a VPN, a corporate network, or a proxy like Zscaler?

In the meantime, please try a couple things:

  • Network Diagnostics: Cursor Settings > Network > Run Diagnostics. This will show which endpoints you can’t reach.
  • Disable HTTP/2: open App Settings Ctrl+,, search for HTTP/2, and turn on Disable HTTP/2. This often helps on corporate networks and with proxies.

Let me know what the diagnostics shows.