Error when using chat in a project

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1

Hello, good morning! I’m getting this error when using the chat in a project

Request ID: 4a7da93e-5400-4661-a6e4-185559303ac1

Unauthorized request. The user is not authorized

elt: Unauthorized request. The user is not authorized

in Bnw (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:43963:24176)

in Inw (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:43963:23385)

in Onw (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:43964:6355)

in b9u.run (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:43964:11154)

in async qIn.runAgentLoop (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:56307:11753)

in async E0d.streamFromAgentBackend (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:56377:11057)

in async E0d.getAgentStreamResponse (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:56377:17161)

in async o3e.submitChatMaybeAbortCurrent (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:44075:19892)

in async Hl (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.deskto

Could you

4

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8

Did you solve this? I have the smae issue

9

Hey, found the cause. The system clock on Windows is about 47 hours behind the real time, and our anti-fraud check blocks requests like that, which is why you see User is unauthorized.

Fix: Windows Settings → Time & Language → Date & Time → Sync now, and make sure Set time automatically is enabled. After syncing, the error should go away right away.

@Sian_Aguayo, it’s probably the same on your side, please check your system time. If the clock is correct, please send the Request ID from the chat right top menu > Copy Request ID and your OS, and we’ll take a closer look.