Fixing the Bug "Grok Bot Failed To respond"

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Continuously getting the same response which is “Grok Bot Failed to Respond” : Something went wrong while generating the reply.

Steps to Reproduce

Just open the mac app and type in any prompt and then enter and the system throws this error

Expected Behavior

It should just work

Screenshots / Screen Recordings

Operating System

MacOS

Version Information

Grok Bot:
Version : 0.44.0
Release : Stable

For AI issues: which model did you use?

N/A

For AI issues: add Request ID with privacy disabled

N/A

Does this stop you from using Cursor

Yes - Cursor is unusable

Hey @nitesh_sharma. Looks like you created two posts about the same thing, so let’s keep everything in one place so we don’t lose context.

Good news: this isn’t anything in your setup, and it’s not related to an update. The cloud computer running your Bots stopped authorising on our side late on 6 September, so every message fails with “Bot failed to respond”. Your Bots, chats, and files are still there, nothing was lost.

For now, please don’t Reset, Update, or reinstall Grok Bot. It won’t help in this case. This is an issue we’re already tracking, and the fix is happening on our side. Once your account is restored, close and reopen Grok Bot and your Bots should start responding again.

I’ll reply in the thread as soon as there’s an update.

how much time will it take to solve

Hey, I can’t give an exact date yet.

For now, just don’t touch Reset, Update, or reinstalling. In this case they won’t help. Once everything is back up, close and reopen Grok Bot. Bots should start replying again.

Did not expect that this can take this much time I have supergrok plan access currently which I want to use for some of my work through Grok Bot but I don’t think I can now

Hi @nitesh_sharma

Your box looks healthy now. Can you give it another try?

I have this now, Grok Bot is failing to respond, the computer looks healthy, just no response from any agents at all

@Adam7 Please start a new thread.

I have done this, how long to respond from Support, I had a lot of work to get done today, agents are just not responding at all