Free plan Assistant not loading (only Background Agent working)

Describe the Bug

I’m using the free Hobby plan, and for over 48 hours I have lost access to the normal assistant. Only the Background Agent is showing up. The standard AI chat assistant is completely missing from the interface.

I have tried restarting Cursor, logging out and back in, and even switching internet connections, but nothing worked.

This issue is blocking my entire workflow and I need help restoring the assistant.

Steps to Reproduce

  1. Log into Cursor on the free Hobby plan
  2. Open any project
  3. Check the right-hand assistant area
  4. Only the Background Agent appears – no regular assistant

Expected Behavior

The assistant should appear on the right side of the screen, ready to receive prompts. I should be able to chat with it like before, but currently it’s missing and only the Background Agent is shown.

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

Using the latest version of Cursor as of July 2025. I’m on mobile and experiencing the issue across different devices.

Additional Information

The free plan Assistant has been completely inaccessible for over 42 hours. I’ve tried restarting the app, logging out, and even checking on multiple devices – nothing works. Please help.

Does this stop you from using Cursor

Yes - Cursor is unusable

hi @Wael_na and welcome to Cursor Forum.

Thank you for the detailed bug report. There is more information necessary to understand how this occurred and why

  • Could you clarify where you are using Cursor and how?
  • Desktop, browser, …?
  • If you can post a screenshot that would help as well.

Hi and thank you for your reply!

I’m currently using Cursor on Desktop (Windows), not via browser. The issue I’m experiencing is related to the free plan assistant not loading, even though I selected the ‘Auto’ model, which is supposed to have unlimited usage. I reached my free limit on June 25th at around 2:00 AM, so I expected the quota to reset today, but it hasn’t.

I’ve attached a screenshot to help clarify the issue.

Looking forward to your support!

Best regards,
Wael

Hi and thank you for your reply!

I’m currently using Cursor on Desktop (Windows), not via browser. The issue I’m experiencing is related to the free plan assistant not loading, even though I selected the ‘Auto’ model, which is supposed to have unlimited usage. I reached my free limit on June 25th at around 2:00 AM, so I expected the quota to reset today, but it hasn’t.

I’ve attached a screenshot to help clarify the issue.

Looking forward to your support!

Best regards,
Wael

cc @deanrie

1 Like

Hey, I didn’t quite understand your problem. In the first message, you mentioned a background agent, but in the screenshot, a non-background agent is selected. It’s possible that the monthly limit hasn’t reset yet, so please wait a little longer.

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