# Getting max mode issue on Ultra plan and no billing information is loading **URL:** \ **Category:** Bug Reports\ **Tags:** max-mode\ **Created:** [November 12, 2026, 8:05pm UTC](https://forum.cursor.com/t/getting-max-mode-issue-on-ultra-plan-and-no-billing-information-is-loading/178236 "2026-11-12T20:05:53Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![dev\_11](https://avatars.discourse-cdn.com/v4/letter/d/dbc845/32.png) [@dev\_11](https://forum.cursor.com/u/dev_11)\ **Post date:** [November 12, 2026, 8:05pm UTC](https://forum.cursor.com/t/getting-max-mode-issue-on-ultra-plan-and-no-billing-information-is-loading/178236/1 "2026-11-12T20:05:53Z")
### Where does the bug appear (feature/product)? Cursor IDE ### Describe the Bug Can’t run any prompts or see any biling information at all. Ultra user ### Steps to Reproduce Try to write a prompt and it won’t let me submit. ### Screenshots / Screen Recordings ![Screenshot 2026-11-12 at 1.02.35 PM.png](https://us1.discourse-cdn.com/cursor1/original/3X/6/f/6f16fccaf518d14deb35e7b3610f4aff8d766118.png) ![Screenshot 2026-11-12 at 1.05.06 PM.png](https://us1.discourse-cdn.com/cursor1/original/3X/9/7/9790444ce14a7e3eeb2bdba6da58127bcb778f09.png) ### Operating System MacOS ### Version Information Version: 3.30.8 (Universal) VS Code Extension API: 1.128.0 Commit: 4a44c846d0b817fab060823f93c63ea2861ac190 Date: 2026-11-11T21:36:33.134Z Layout: Agent Window Build Type: Stable Release Track: Default Electron: 43.8.4 Chromium: 150.0.7871.250 Node.js: 24.22.1 V8: 15.0.245.31-electron.0 xterm.js: 6.1.0-beta.291 OS: Darwin arm64 25.2.0 ### For AI issues: which model did you use? Opus 5.5 ### Does this stop you from using Cursor Yes - Cursor is unusable ---
**Author:** ![Joe\_LK](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/joe_lk/32/124132_2.png) [@Joe\_LK](https://forum.cursor.com/u/Joe_LK)\ **Post date:** [November 12, 2026, 8:08pm UTC](https://forum.cursor.com/t/getting-max-mode-issue-on-ultra-plan-and-no-billing-information-is-loading/178236/4 "2026-11-12T20:08:05Z")
Same, at 14% on Ultra and getting out of usage messages. ---
**Author:** ![Marx\_Benzon](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/marx_benzon/32/126012_2.png) [@Marx\_Benzon](https://forum.cursor.com/u/Marx_Benzon)\ **Post date:** [November 12, 2026, 8:10pm UTC](https://forum.cursor.com/t/getting-max-mode-issue-on-ultra-plan-and-no-billing-information-is-loading/178236/5 "2026-11-12T20:10:45Z")
![image](https://us1.discourse-cdn.com/cursor1/original/3X/f/2/f2c9d40a06c6040c22dfca40a5d1a275941c401e.jpeg) ![image](https://us1.discourse-cdn.com/cursor1/original/3X/5/d/5de5d05502e1d48d4391ef8703be5d28bdf8d25d.jpeg) I’m getting the same. … Anyone know how to fix this? ---
**Author:** ![Yash\_Chaudhari1](https://avatars.discourse-cdn.com/v4/letter/y/c37758/32.png) [@Yash\_Chaudhari1](https://forum.cursor.com/u/Yash_Chaudhari1)\ **Post date:** [November 12, 2026, 8:11pm UTC](https://forum.cursor.com/t/getting-max-mode-issue-on-ultra-plan-and-no-billing-information-is-loading/178236/6 "2026-11-12T20:11:49Z")
I have the same problem. Hope it gets fixed soon. ---
**Author:** ![dev\_11](https://avatars.discourse-cdn.com/v4/letter/d/dbc845/32.png) [@dev\_11](https://forum.cursor.com/u/dev_11)\ **Post date:** [November 12, 2026, 8:12pm UTC](https://forum.cursor.com/t/getting-max-mode-issue-on-ultra-plan-and-no-billing-information-is-loading/178236/7 "2026-11-12T20:12:19Z")
Looks like a major outage globally could be causing problems here too. [https://downdetector.com/](https://downdetector.com/) Cursor team seems aware as of a couple minutes ago: [https://status.x.ai/history](https://status.x.ai/history) ---
**Author:** ![Connection\_Api\_s](https://avatars.discourse-cdn.com/v4/letter/c/bcef8e/32.png) [@Connection\_Api\_s](https://forum.cursor.com/u/Connection_Api_s)\ **Post date:** [November 12, 2026, 8:14pm UTC](https://forum.cursor.com/t/getting-max-mode-issue-on-ultra-plan-and-no-billing-information-is-loading/178236/9 "2026-11-12T20:14:05Z")
same issue, it shows current plan free sometimes, sometimes not loading at all. I am at 12% usage of my premium plan but it’s giving quota used completely. I think they have already taken up the matter, a notification at the top showing elevated error is popping up. ---
**Author:** ![lesmo](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/lesmo/32/109751_2.png) [@lesmo](https://forum.cursor.com/u/lesmo)\ **Post date:** [November 12, 2026, 8:21pm UTC](https://forum.cursor.com/t/getting-max-mode-issue-on-ultra-plan-and-no-billing-information-is-loading/178236/10 "2026-11-12T20:21:24Z")
I’m experiencing a similar problem. Cursor Agents window is kicking me back to Auto sometimes and insisting I don’t have a subscription. I’m on Ultra plan. And sometimes usage isn’t loading. ![image](https://us1.discourse-cdn.com/cursor1/original/3X/8/c/8c15450f799fc8f93cbd87db6958d9bfc4e87e99.png) ![image](https://us1.discourse-cdn.com/cursor1/original/3X/c/c/cc45af0f6b8442b926c1c3d62d6f8c6d84b4e891.jpeg) ---
**Author:** ![Andres\_Tamayo](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@Andres\_Tamayo](https://forum.cursor.com/u/Andres_Tamayo)\ **Post date:** [November 12, 2026, 8:23pm UTC](https://forum.cursor.com/t/getting-max-mode-issue-on-ultra-plan-and-no-billing-information-is-loading/178236/11 "2026-11-12T20:23:05Z")
Same issue. Grok build, and Grok Cursor at least those are the ones I’ve checked, are unable to show my usage, my billing, and appears as if I don’t have a paid plan. ---
**Author:** ![Hasan\_Demir](https://avatars.discourse-cdn.com/v4/letter/h/cdc98d/32.png) [@Hasan\_Demir](https://forum.cursor.com/u/Hasan_Demir)\ **Post date:** [November 12, 2026, 8:26pm UTC](https://forum.cursor.com/t/getting-max-mode-issue-on-ultra-plan-and-no-billing-information-is-loading/178236/12 "2026-11-12T20:26:13Z")
I am also using the SUPER plan, but I’m currently having an issue with my account; I cannot access my usage data, and my account appears to be on the FREE plan. Is there an issue with the servers? Cursor support team, I need URGENT assistance! ---
**Author:** ![Colin](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/colin/32/90452_2.png) [@Colin](https://forum.cursor.com/u/Colin)\ **Post date:** [November 12, 2026, 8:26pm UTC](https://forum.cursor.com/t/getting-max-mode-issue-on-ultra-plan-and-no-billing-information-is-loading/178236/13 "2026-11-12T20:26:32Z")
> [@dev\_11](#): > > Cursor team seems aware as of a couple minutes ago: [https://status.x.ai/history](https://status.x.ai/history) Thanks @dev_11! Yes, this incident is related, and the team is working on it. ---
**Author:** ![9\_MM](https://avatars.discourse-cdn.com/v4/letter/9/77aa72/32.png) [@9\_MM](https://forum.cursor.com/u/9_MM)\ **Post date:** [November 12, 2026, 8:33pm UTC](https://forum.cursor.com/t/getting-max-mode-issue-on-ultra-plan-and-no-billing-information-is-loading/178236/15 "2026-11-12T20:33:16Z")
i cant use my premium plan weekly usages, more than 20% is going to get waste because of this bug its saying ''Couldn’t load your plan. ![image](https://us1.discourse-cdn.com/cursor1/original/3X/c/7/c75227cc4f69a32c6361be74fdce0cd40a42cd1e.png) ---
**Author:** ![lesmo](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/lesmo/32/109751_2.png) [@lesmo](https://forum.cursor.com/u/lesmo)\ **Post date:** [November 12, 2026, 8:52pm UTC](https://forum.cursor.com/t/getting-max-mode-issue-on-ultra-plan-and-no-billing-information-is-loading/178236/16 "2026-11-12T20:52:16Z")
It seems a fix is already in place… ![image](https://us1.discourse-cdn.com/cursor1/original/3X/6/3/6359ff6cedd655e849ff7c342c0f2ba2c4d464f2.png)