Getting unexpected error with request id: 69c8e917-87f2-49c5-9e51-908c0b3516b7

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Getting unexpected error with request id: 69c8e917-87f2-49c5-9e51-908c0b3516b7

Steps to Reproduce

After entering an instruction this error is coming

Expected Behavior

Error should not appear

Operating System

Windows 10/11

Version Information

NA

For AI issues: which model did you use?

NA

For AI issues: add Request ID with privacy disabled

Getting unexpected error with request id: 69c8e917-87f2-49c5-9e51-908c0b3516b7

Additional Information

Getting unexpected error with request id: 69c8e917-87f2-49c5-9e51-908c0b3516b7

Does this stop you from using Cursor

No - Cursor works, but with this issue

6

Thanks for reporting this. I checked the backend logs for your request ID and it doesn’t appear to have reached our servers, which suggests it was likely a transient network or client-side interruption.

A few questions to help narrow this down:

  1. Is the error still happening? Since it’s been about a day since your report, it may have resolved on its own.

  2. Which feature were you using when the error appeared? (Agent mode, Chat, or something else?)

  3. Cursor version - you can find this under Help > About in the menu bar

  4. Could you run Network Diagnostics? Go to Cursor Settings > Network > Run Diagnostics, then use the “Copy diagnostics” button and paste the results here

If the issue has already resolved and hasn’t come back, no action needed - it was likely a momentary connectivity blip. But if it’s recurring, the diagnostics above will help us pinpoint the cause.