Grok Bot: 4 of my 10 agents lost computer-use (browser) tool, Reset fails in a loop, ticket T-G45278 stuck, only bot replies

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Since about Oct 1, 2026, four of my ten Grok Bot agents (Bruno, Sofía, Ana and John) no longer have the computer-use/browser tool. They can take screenshots and run shell commands on the shared computer, but cannot click, type or browse. The other six agents on the same account still have it. In Settings, “Reset Grok Bot’s computer” fails in a loop (“Reset failed”).

Support: ticket T-G45278. A human engineer (Donnacha) replied on Oct 1 at about 10:01 am CST saying an old linked copy of my Grok Bot computer blocks Reset and that I should not press Reset until they say so. Since then there is no human reply. My follow-ups to support were auto-closed as duplicates (T-G50495, T-G53923, T-G53998).

Request: could a Cursor engineer remove the old linked copy of my computer (or tell me the next step) so Reset can complete and the 4 agents get the browser tool back? I am not pressing Reset/Update until told.

What I already tried: Update the computer, app restart. A similar thread exists titled “Loss of browser control” (staff said the helper is still available but the agent stops using it). In my case 6 of 10 agents work with the same helper and the 4 affected ones do not have the tool at all.

Steps to Reproduce

  1. Open Grok Bot with an account that has several agents on the same computer.
  2. Ask one of the four affected agents (Bruno, Sofía, Ana or John) to open a website or click anything in the browser. It has no computer-use tool, only screenshots and shell.
  3. Ask one of the other six agents to do the same. It works.
  4. In Settings, press “Reset Grok Bot’s computer”. It fails with “Reset failed” every time (I stopped pressing it after support asked me not to).

Operating System

MacOS

Version Information

Grok Bot (desktop app, macOS). Exact version unavailable right now. Account: [email protected]. Affected agents: Bruno, Sofía, Ana, John. Ticket T-G45278.

For AI issues: which model did you use?

Not model related. The browser/computer-use tool is missing for 4 agents, regardless of model.

Additional Information

Please do not ask me to press Reset or Update on the Grok Bot computer. Support told me not to until an engineer removes the old linked copy of my computer. Ticket T-G45278 (human reply from Donnacha on Oct 1). Related auto-closed tickets: T-G50495, T-G53923, T-G53998. Happy to provide any logs you need.

Does this stop you from using Cursor

Sometimes - I can sometimes use Cursor

10

Hey @jd_tinocoo,
Your computer is running and has your latest work, but recent changes aren’t being saved to your backup yet. That needs a fix on our side, and we’ve let the team know. Until we confirm it’s done:

  1. Don’t press Reset, Recover, or Update.
  2. Open Grok Bot at least once every few days, even briefly, so your current computer stays active.
  3. Download or push to GitHub any files you can’t afford to lose.

For Bruno, Sofía, Ana and John: can they open a website now? If one still can’t, send it exactly this and wait for it to finish:

Launch a computer-use helper (Task tool, computerUse) to open https://www.google.com in your browser and click the search box. Don't reply until it finishes.

Your original ticket is still open, so there’s no need to file new ones. I’ll post here once it’s fixed.