Grok Bot agents cannot connect to cloud computers; mobile stuck reconnecting

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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

New grok bot account configured - none of the agents can connect to their cloud computers. Mobile app doesn’t work saying waiting for reconnect.

Grok bot agent computer stuck. Please recover server-side.
account [email protected]

Bots: max + 2 others on this account. All fail. Devices mac desktop OS + iphone save after delete/re-install.

What we see. app white-screens for 40 + seconds. Agents load slowley then starting desktop - cant reach agent computer reetry.

Settings update udpate grok bots comuputer tried: still failes. Check for updates. Does nothing. iPhone - send after reconnect. retry fails.

Tried force quick re-open. iphone re-install. Update computer.

Please help!! :slight_smile: Thank you!

Steps to Reproduce

Open grok bot. Slow to load, no agents are able to connect to their computers. Mobile fails waiting to connect.

Expected Behavior

Agents can connect to their own computer and mobile app interacts with you not says waiting to connect.

Operating System

MacOS

Version Information

version 0.63.0

Additional Information

Agents failing. please help!

Does this stop you from using Cursor

No - Cursor works, but with this issue

6

Hey @Mike_Winn, thanks for the report. This wasn’t caused by anything on your end. Your Grok Bot computer didn’t finish its first startup, so we rebuilt it on our side, and it’s running now.

Fully quit Grok Bot on your Mac (from the menu bar icon) and on your iPhone, then reopen both. Your bots and chat history are all still there.

If anything still won’t connect, reply here, and we’ll take another look. Have fun!

7

Thank you. It looks like I’m up and running now on both my phone and my Mac. Thank you.

8

Awesome thank you for confirming.

9

Hello

My main grok bot is stuck on “connecting to cursor”. I tried the resets, waking it up, talking to other bots to unfreeze it. But it’s totally stuck. Don’t know what to do.

If someone can help, would be fantastic. Thank you

here’s more info:

I pay for supergrok plus
Grok email: [email protected]

Mac OS

grokbot version: 0.63.0

Please recover/reattach the Agent Computer on the backend. Do not ask me to Reset again