Grok Bot – All bots disappeared after Alt+Tab during setup (nothing recovers them)

Support Bug Reports
1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Hi team,
I’m reporting a serious issue with Grok Bot.
What happened:
My girlfriend was setting up Grok Bot for about 1 hour (creating and configuring bots). She used roughly 15% of the weekly usage. At some point she Alt+Tabbed away from the app. When she came back, all the bots had completely disappeared. The app now shows either an empty state (“No saved Bots yet”) or behaves as if it’s a brand new account.
What we already tried (nothing worked):

Fully closed and reopened the app multiple times
Signed out and signed back in
Tried Recover computer / Recover Agent Computer
Tried Update Agent Computer
Restarted the computer
Tested on another device / mobile companion app
Waited and retried several times

The bots simply do not come back. There is no “Your Bots are safe” message that allows recovery either — they just vanished.
Account email: [email protected]
Additional context:

The issue happened right after Alt+Tab during the initial setup phase.
Weekly usage was only around 15% at the time.
We did not intentionally delete any bots or run a full Reset Agent Computer.

Could you please check on the backend whether the Agent Computer and the bots still exist for this account and restore access?
Happy to provide any extra details (app version, OS, screenshots, etc.) if needed.
Thank you!

Steps to Reproduce

Fix it.

Operating System

MacOS

Version Information

Grok bot on mac os

Does this stop you from using Cursor

No - Cursor works, but with this issue

6

Hey, thanks for the detailed report. Here’s the key point up front: your bots are most likely not lost.

Earlier today there was an issue with Grok Bot. In some cases, because of it, the app shows an empty state “No saved Bots yet” even though the bots still exist on the backend. This isn’t related to Alt+Tab, and nothing you did caused it. It’s not something in your setup.

While we’re working on recovery, a couple important requests:

  1. Please don’t click Reset, Recover, or Update Agent Computer, and don’t log out. Any of those actions can make recovery harder.
  2. Please don’t create or configure new bots until we confirm recovery. Anything created after the bots disappeared ends up on an empty computer, so let us know if any of the new bots are important and we’ll move them too.

I’ve passed this to the account team using the account you shared. I’ll reply here as soon as we have an update.

@Brian_Miller2, it looks like you’re seeing the same issue. Same requests please, don’t press Reset, Recover, or Update Agent Computer, don’t log out, and don’t create new bots. Please share the email on your account so we can check yours separately.