Grok Bot auto-updates from 0.28.0 to 0.29.0, then gets stuck on a black screen

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

On a Mac with Apple silicon, Grok Bot was initially installed as version 0.28.0 and then automatically updated to version 0.29.0. After the update, it briefly displays “Setting up Grok Bot’s computer” and then the window turns completely black and becomes unresponsive. There are no controls, Settings, or sign-in options available. The main Electron process, renderer, GPU process, network service, and local execution daemon were active during diagnostics, but macOS generated no crash report. Please rebuild or recreate my Agent Computer / backend image.

Steps to Reproduce

  1. Install Grok Bot from the official macOS DMG.
  2. Launch the app and sign in with Cursor.
  3. The app displays “Setting up Grok Bot’s computer” briefly.
  4. The window then becomes fully black and unresponsive.

Expected Behavior

Grok Bot should complete Agent Computer setup and show the normal application interface so I can sign in and use the service.

Operating System

MacOS

Version Information

Grok Bot:
Initial installed version: 0.28.0
Automatically updated to: 0.29.0
Release Track: stable
OS: darwin

System:
macOS 26.5.1 (25F80)
Architecture: Apple silicon / ARM64

Additional Information

I fully removed Grok Bot and its local data before testing again, including the app, ~/.grokbot, Application Support data, caches, preferences, CrashReporter entries, and Homebrew-related installers/caches. No local crash report was generated. Earlier local daemon logs showed repeated starts followed by SIGTERM during prior launches. The issue occurred around 00:40 America/Santiago (UTC-4) on August 28, 2026. I can provide account details or a request ID privately if needed.

Does this stop you from using Cursor

No - Cursor works, but with this issue

5

Hey, thanks for the detailed report and for listing all the cleanup steps you already tried.

This isn’t your Mac or anything in your setup. The hosted computer linked to your account never finished starting up after it was created, so the app goes to a black screen right after “Setting up Grok Bot’s computer”. Reinstalling or clearing local data won’t change anything, and the 0.28.0 to 0.29.0 update isn’t the cause either. The computer was already unavailable on 0.28.0 from the start.

This is a known issue on our side and we’re tracking it. I’ll let you know once it’s fixed.

7

Hi @FabiolaBerly!

It looks like your box is working again. I’m going to close this thread, but don’t hesitate to raise a new one if you run into other issues.