Grok Bot cannot connect to its Agent Computer T-F77505

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

T-F77505
Grok Bot cannot connect to its Agent Computer. The app shows “Can’t reach your computer” / “Can’t Reach Grok Bot’s Computer.” Retry does not reconnect.
Reset then failed with: “Reset failed. The reset couldn’t finish. Grok Bot’s computer may be in a partial state — retry to run the reset again.”
Further Reset / Recover / Update attempts also fail. I have stopped running them. Cursor IDE still works. Timezone SGT (UTC+8). Plan: SuperGrok Plus.

Steps to Reproduce

Open Grok Bot signed in to the Cursor account that owns the Bots.
App shows “Can’t reach your computer.”
Tap Retry — still unreachable.
Settings → Updates → Reset Grok Bot’s Computer.
Reset fails with partial-state error.
Retry Reset — same error.

Expected Behavior

App should attach to the existing Agent Computer and load existing Bots. A dead session should prompt sign-in, not “can’t reach computer.” Reset should complete or fail cleanly, not leave a partial-state loop.

Operating System

iOS

Version Information

Version 0.51.0

For AI issues: which model did you use?

N/A — Agent Computer connection failure, not a model issue.

For AI issues: add Request ID with privacy disabled

n/a

Additional Information

Tried: full quit (not just closing the window), reopen, sign out and sign back in, wait after login. Reset/Recover/Update all failed while disconnected.
Please clear the stuck reset and reattach the existing Agent Computer. Do not provision a new one. Bots, files, and logins should still be on that machine.

Does this stop you from using Cursor

No - Cursor works, but with this issue

5

Hi @Benny_Leng

Can you try restarting Grok Bot and let us know if it’s working now?

7

Error Message:

Reset Failed

The Reset couldn’t finish.

Grok Bot computer may be in partial state retry to run reset again.

Tried again but same error message

8

Please check one more time!

9

I’m updating right now and trying again

10

The reset process keeps getting stuck at 50%

11

Same error message as before:

Reset Failed

The Reset couldn’t finish.

Grok Bot computer may be in partial state retry to run reset again.

Tried again but same error message

12

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16

Please advice what’s next this is the 3rd day I have no access to the grok bots.

please either resolve my problem or I should just close my account and open a new one ?

20

Hey @Benny_Leng, sorry for the wait on this.

The Reset you ran this morning (around 7:12am SGT) went through, and Grok Bot’s computer has been connected and responding ever since. Your Bots, files, and logins are stored separately from the computer and came back with it, and from our side it looks like you have already been able to run your Bots.

If anything looks missing or off, let us know here and we will dig in right away.