# Grok Bot computer: host service down since Oct 23, Reset failed

**URL:** <https://forum.cursor.com/t/grok-bot-computer-host-service-down-since-oct-23-reset-failed/177264>\
**Category:** Bug Reports\
**Tags:** grok-bot\
**Created:** [November 4, 2026, 12:02pm UTC](https://forum.cursor.com/t/grok-bot-computer-host-service-down-since-oct-23-reset-failed/177264 "2026-11-04T12:02:56Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Renzodef](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/renzodef/32/125334_2.png) [@Renzodef](https://forum.cursor.com/u/Renzodef)\
**Post date:** [November 4, 2026, 12:02pm UTC](https://forum.cursor.com/t/grok-bot-computer-host-service-down-since-oct-23-reset-failed/177264/1 "2026-11-04T12:02:56Z")

</div>

### Where does the bug appear (feature/product)?

Grok Bot

### Describe the Bug

Since Oct 23, 2026, every browser action and Screenshot on my Grok Bot computer fails immediately with: “The box could not confirm that no saved credential is being filled into its browser, so this tool did not run. Retry in a few seconds.” Shell, files, connectors and routines still work.

Diagnostics:

- /tmp/sand-supervisor/status.json: “hostRunning”: false, hostVersion 78042fa, gatewayDescriptorPresent: false
- /tmp/sand-host.log is 0 bytes since Oct 23
- /tmp/sand-copy-in-status.json: phase failed, outcome partial, reason partial-hydrate, “insufficient disk space for 505568957B restore (x2 required)”, 951 files not restored. Disk is now at 74% (34 GB free).
- Reset on Nov 4 ended with “Reset failed… partial state”; the computer was not touched (uptime 9 days).

This looks identical to T-I21031 ([Grok Bot computer: host service down since Oct 23, "saved credential" error, Reset does nothing (ticket T-I21031)](https://forum.cursor.com/t/176385)), which was fixed by replacing the computer. My ticket T-I22695 was escalated to a human on Oct 27 with a 3-4 day estimate, and I’ve had no reply since, despite follow-ups on Oct 31 and Nov 4. I’m on a paid plan (229 EUR) and have been without the browser for 12 days. I’ve backed up my files, so please replace my bot computer.

### Steps to Reproduce

1. Ask any bot to take a Screenshot or open a website: it fails immediately with “The box could not confirm that no saved credential is being filled into its browser, so this tool did not run.”
2. Ask a bot to run “echo ok” in Shell: it works fine.
3. Settings \> Reset Bot’s Computer: ends with “Reset failed… partial state”, and the computer is unchanged (uptime keeps counting).

### Operating System

Linux

### Version Information

Grok Bot app X (macOS, Stable)  
Bot computer host version: 78042fa (host service not running since Oct 23)

### Does this stop you from using Cursor

Yes - Cursor is unusable