# Grok Bot computer unusable Oct 29–Nov 11 (840s timeouts, Update/Reset failed) — ticket T-I69388 never got a human reply

**URL:** <https://forum.cursor.com/t/grok-bot-computer-unusable-oct-29-nov-11-840s-timeouts-update-reset-failed-ticket-t-i69388-never-got-a-human-reply/178165>\
**Category:** Bug Reports\
**Tags:** grok-bot\
**Created:** [November 12, 2026, 5:48am UTC](https://forum.cursor.com/t/grok-bot-computer-unusable-oct-29-nov-11-840s-timeouts-update-reset-failed-ticket-t-i69388-never-got-a-human-reply/178165 "2026-11-12T05:48:48Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![zhoubo](https://avatars.discourse-cdn.com/v4/letter/z/9e8a1a/32.png) [@zhoubo](https://forum.cursor.com/u/zhoubo)\
**Post date:** [November 12, 2026, 5:48am UTC](https://forum.cursor.com/t/grok-bot-computer-unusable-oct-29-nov-11-840s-timeouts-update-reset-failed-ticket-t-i69388-never-got-a-human-reply/178165/1 "2026-11-12T05:48:48Z")

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### Where does the bug appear (feature/product)?

Grok Bot

### Describe the Bug

From Oct 29 to about Nov 11, 2026, every Shell/Read call on my Grok Bot computer timed out (840 s), and both Update and Reset failed. It recovered on its own around Nov 11 with no explanation. I reported it as ticket T-I69388 on Oct 29 and sent many follow-ups, but only got an auto-ack and an AI assistant, never a human. Many similar reports this week (T-J56681, T-J88168, T-J89627). Please have an engineer look at T-I69388 and tell me the root cause.

### Steps to Reproduce

Resolved itself around Nov 11. Before that: open the bot, run any command on its computer, and it times out after 840 s. Update and Reset in settings did nothing.

### Expected Behavior

The computer works, and a ticket gets a human reply.

### Operating System

MacOS

### Version Information

Grok Bot desktop app (macOS), latest version

### Does this stop you from using Cursor

Yes - Cursor is unusable

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**Author:** ![Colin](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/colin/32/90452_2.png) [@Colin](https://forum.cursor.com/u/Colin)\
**Post date:** [November 12, 2026, 8:34pm UTC](https://forum.cursor.com/t/grok-bot-computer-unusable-oct-29-nov-11-840s-timeouts-update-reset-failed-ticket-t-i69388-never-got-a-human-reply/178165/9 "2026-11-12T20:34:19Z")

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Hi @zhoubo,

Your bot’s computer is working again. Commands have been running normally since about 12:30 UTC on Nov 11, including today.

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**Author:** ![zhoubo](https://avatars.discourse-cdn.com/v4/letter/z/9e8a1a/32.png) [@zhoubo](https://forum.cursor.com/u/zhoubo)\
**Post date:** [November 13, 2026, 2:15am UTC](https://forum.cursor.com/t/grok-bot-computer-unusable-oct-29-nov-11-840s-timeouts-update-reset-failed-ticket-t-i69388-never-got-a-human-reply/178165/11 "2026-11-13T02:15:25Z")

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Thanks Colin, I can confirm the computer has been working since Nov 11.

For the record, here is what happened:

- Duration: the computer was unusable from Oct 29 to about Nov 11, 2026, roughly 13 days. Every command timed out at ~840s, and both Update and Reset failed, so there was nothing I could do on my side.

- Impact: for those 13 days none of my bots could do any work, including scheduled routines, ongoing projects and automations, even though my subscription was active the whole time. A rollback during the incident also wiped out work and setup I had done on the computer, and I had to spend extra time and money redoing it.

- Support: in all that time, my ticket T-I69388 never got a reply from a person, only automated messages.

Could you please pass this ticket to the team that handles account issues, so someone can follow up with me by email ([zhou.b.sy@gmail.com](mailto:zhou.b.sy@gmail.com)) about the impact above? Thanks.