- Help → Send Feedback → “não foi possível entregar esse relato”
status.cursor.com shows All Systems Operational / Grok Bot Operational at time of report (2026-09-14 afternoon BRT). Agents still respond via another client path; only desktop computer access is broken.
Please re-provision / reattach Grok Bot’s computer for this account from the server side. I would like a response from support.
Timezone: America/Sao_Paulo. Forum username: Laercio_Albuquerque. Email used for forum: [email protected].
Good news: your Grok Bot machine is up and healthy on our side, and your account is in good standing. Your bots are still running turns from your phone right now, so there’s nothing to re-provision.
From what we can see, the Grok Bot app on your Windows PC stopped being able to open a secure connection to our servers. It was flaky starting the evening of September 9 and hasn’t reached us at all since September 11. That’s also why “Check for Updates” and “Send Feedback” fail from inside the app.
A couple of things to try:
You’re on an old version of the Grok Bot Client (0.29). Please update to the latest version, available at Cursor · Download Grok Bot
Once updated, run Network Diagnostics (Profile > General > Network Debugger) and share the results.
Root cause was Kaspersky Premium HTTPS / encrypted-connection scanning on Windows. After updating Grok Bot, I added Grok Bot.exe (and Claude) as trusted apps with “Do not scan encrypted traffic”, then re-enabled “Scan encrypted connections upon request from protection components”. Desktop app works again.