Grok Bot is stuck on "Reconnecting to your computer…" and cannot connect to my existing Bot computer since September 14

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Somewhere else…

Describe the Bug

What I tried:

  • Clicked Retry multiple times - no effect
  • Reset / Restore Grok Bot’s computer - failed
  • Switched to a mobile hotspot - still cannot connect
  • Fully quit and reopened the app

Additional info: grok.com web chat works fine on the same account and network. Only Grok Bot cannot connect, so it looks like the Bot computer instance is stuck. I can attach screenshots below.

Steps to Reproduce

  1. Open Grok Bot and try to connect to my existing Bot computer
  2. It gets stuck on “Reconnecting to your computer…” and never completes
  3. Click Retry - no effect
  4. Try “Restore Grok Bot’s computer” - reset fails
  5. Try again from a mobile hotspot - still stuck

Expected Behavior

Grok Bot should reconnect to my existing Bot computer and resume the session as it did before September 14.

Screenshots / Screen Recordings

屏幕截图 2026-09-14 115045.png
屏幕截图 2026-09-14 115045.png1033×752 62.2 KB

Operating System

Windows 10/11

Version Information

Grok Bot: Version: 0.20.0, Release Track: stable

Does this stop you from using Cursor

Sometimes - I can sometimes use Cursor

5

Hey @huanl, thanks for the detailed report.

Good news: your Bot computer and saved Bots are fine, so it’s not a connection issue. The “Reconnecting to your computer…” message is misleading here. Please look at the banner at the bottom, above the input box: “Start a Grok Bot trial to send messages / This account can try Grok Bot now”. That’s the real status. Your account doesn’t currently have active Grok Bot access. That’s why Retry / Restore / Reset don’t help. They all send the same request.

Grok Bot access comes from an active paid Cursor plan (or Teams), or from an active linked SuperGrok subscription. On a free account, it’s usually SuperGrok, and it looks like it isn’t active right now.

What to check:

  1. Open grok.com > Settings and see if your SuperGrok subscription is still active.
  2. If it is active, make sure it’s the same Grok account linked to Cursor. You can check and re-link if needed at Sign in by signing in with your email.
  3. If SuperGrok ended, you can get access back in one of three ways: renew SuperGrok, subscribe to Cursor Pro, or start the Grok Bot trial from the same onboarding page. The trial asks for a card for verification. If that step doesn’t work in your region, SuperGrok or Pro is the more reliable option.

As soon as the account has access again, the app will reconnect to your existing computer automatically. I wouldn’t wait too long on this.

Let me know what grok.com shows for SuperGrok and I’ll take a look further.