Grok Bot Mac + mobile: computer stuck Connecting / messages get no reply — ticket T-F81493

[yuan_fang]

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

All Grok Bots on this account are unresponsive on both Mac desktop and mobile.

• Bot “贴心小助理”: computer panel stuck on “连接中” (Connecting). Messages such as “有新邮件吗”, “Stop now”, “hello” get no reply.
• Bot “视觉群总监”: computer panel is visible, but every message still gets no reply.
• Same on mobile.

Tickets: T-F81493 (original), T-F81606 / T-F81712 (duplicates)
Conversation ID: c4791723-9dd0-4235-ae70-4ad4a3f16199

Please rebuild the Agent Computer. Keep bots, chats, files, logins, and routines intact.

Steps to Reproduce

1. Open Grok Bot on Mac.
2. Select any bot.
3. Send hello / Stop now / 有新邮件吗.
4. No reply. Panel is Connecting or visible but idle.
5. Same on mobile.

Expected Behavior

The bot should reply, and the Agent Computer should connect instead of staying on Connecting / idle.

Screenshots / Screen Recordings

Operating System

MacOS
Linux
iOS

Version Information

Grok Bot:
Version: 0.20.0
Release Track: stable
OS: darwin
Also broken on iOS mobile app

For AI issues: which model did you use?

Grok Bot default (all bots). Not a Cursor IDE model issue.

For AI issues: add Request ID with privacy disabled

Conversation ID: c4791723-9dd0-4235-ae70-4ad4a3f16199
Support tickets: T-F81493, T-F81606, T-F81712

Additional Information

Tried already: quit/relaunch, Recover, Update, Reset Agent Computer, clear local data, network switch, sign out/in.
Broken on both Mac desktop and mobile for every bot.
Usage shows 0%. Please rebuild the Agent Computer and keep bots/files/routines.

Does this stop you from using Cursor

No - Cursor works, but with this issue

[deanrie]

Hey, thanks for the detailed report. Good news: your Agent Computer is fine, you don’t need to recreate it. The Reset and Update you ran completed successfully, and your bots, chats, files, and routines are still there. So please don’t press Reset or Recover again. Reset can erase data.

What’s actually happening: it looks like the Grok Bot usage allowance from your trial has been used up. After that, every message gets rejected on our side. At that point the app should show a clear notification, but right now it doesn’t. That’s why the bots just look like they’re staying silent. We’re tracking this issue. This is also why usage shows 0%. It’s a separate enabled pool, not the remaining trial balance.

To keep using bots:

1. Open Sign in with the same account you use in the app, and pick a plan, or connect a suitable SuperGrok subscription.
2. Fully quit Grok Bot from the menu bar icon, then reopen it and log in again.

Replies should start working within a few minutes.

About the Connecting status on the panel: it means the connection to Agent Computer is too slow and the health check can’t finish in time. This usually happens when using a VPN or proxy. It doesn’t affect bot replies, but if you can try without VPN, the panel should settle down.

Let me know how it goes after you pick a plan and restart.