Grok bot not starting desktop

Describe the Bug

Grok bot desktop keeps starting but never loads.

Steps to Reproduce

Create a new bot from a new account that has never used the Grok bot before.

Expected Behavior

To start desktops correctly in each grok bot.

Screenshots / Screen Recordings

Operating System

MacOS

Version Information

Version: 0.30.0
Release Track: stable
OS: darwin

For AI issues: which model did you use?

NA

Does this stop you from using Cursor

No - Cursor works, but with this issue

did the issue get resolved? i am facing the same bug!

Hey, thanks for the report. We checked on our side, your account’s virtual computer (desktop) didn’t start correctly on first creation, so the app gets stuck on the loading screen. This isn’t anything on your Mac, and reinstalling won’t help.

We’re tracking this issue. Try opening Grok Bot again a bit later. If it’s still stuck on loading, reply here and we’ll look into it further.

@Shaurya please try again after some time too. If it’s still stuck after reopening, let us know here (or start your own thread) and include your account email and the Grok Bot version so we can check your box.

Update after 17 hours:
I was able to reset the machine (I didn’t fail this time), and it’s working. Thanks :raising_hands:!