I am trying to reconnect to existing Grok bot vm but not able to reconnect nor delete it . I have cursor ultra plan. Can anyone help with this, as there is no support from cursor team , asking on email since last 20 hours.
i had setup initial grok bot computer but when i tried to connect after 3 days then it got stuck on reconnecting issue. i am trying to connect grok bot from Mac M4 Laptop.
There is no provision to reset the Grok bot vm completely
Hi there!
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Hi @Lokpati_Tripathi Thanks for the forum post! I’m sorry you had to wait after emailing support.
Your Ultra access is active, and your existing Grok Bot computer is still present, but the Mac app is failing to resolve its connection address. We’ve let the team know.
As a quick diagnostic, please temporarily disable any VPN, private DNS, or network filtering. Fully quit and reopen Grok Bot, then select Try again. If possible, also try once from another network, such as a mobile hotspot, and let me know whether that changes the result.
I would not use Reset right now, since recreating the computer may not resolve this connection failure. Grok Bot does not currently provide a separate Delete Computer action.
We’ll reply here with any pertinent updates.
Hi Kevin ,
Thanks for the reply . Yes i am able to connect through mobile hotspot but its failing through WIFI , so how this issue be resolved ?
It may be a internet connection related issue! I suggest going to the Cursor App Settings → Browser and Network → Run Network Diagnostics and let us know any errors that pop up. the priority would be to run this on the Wifi network with the issue, but you can also run it on the VPN to compare if you’d like. Let us know if you get any errors when running the test.
Hi @Lokpati_Tripathi Thanks for running that. Two checks failed, but only one is relevant to Grok Bot.
The Agent line refers to HTTP/2 bidirectional streaming, which Grok Bot doesn’t use, so you can ignore it. The one that matters is Chat: your proxy is buffering streaming responses.
Grok Bot keeps a long-running streaming connection open to your computer. When a proxy holds those messages back rather than passing them through, the app sees a silent connection, assumes it has dropped, and reconnects. That’s why the mobile hotspot works and the office WiFi doesn’t. It also means there’s no HTTP/1.1 setting to switch here, since Grok Bot already connects that way. The change has to happen on the network side.
Run this in a terminal on the WiFi network to confirm:
echo -ne "\x0\x0\x0\x0\x11{\"payload\":\"foo\"}" | \
curl --http1.1 -No - -XPOST \
-H "Content-Type: application/connect+json" \
--data-binary @- \
https://api2.cursor.sh/aiserver.v1.HealthService/StreamSSE
Output should appear line by line over about five seconds. If it all lands at once at the end, that confirms the buffering.
Then ask your IT or network team to exempt *.cursor.sh, *.cursor-cdn.com, and *.cursorapi.com from SSL inspection and response buffering. They can see the full list of domains in the Cursor App under Network Settings Required Domains. The proxy needs to pass server sent events through unbuffered and allow long running connections without a forced timeout. For more details: Network Configuration | Cursor Docs
Hi @kevinn, I’m now experiencing the same issue on macOS.
Grok Bot is permanently stuck on:
“Reconnecting to your computer…”
Clicking Retry does not help.
This is a new issue for my account. A few days ago I had a different Grok Bot computer/DNS issue and my computer was recreated/recovered. Grok Bot had been working normally after that, but now it can no longer reconnect to the computer.
The Grok Bot UI itself opens, but the computer connection never completes.
I have attached a screenshot.
Previous support ticket: T-F4961
Could you please check whether my assigned Grok Bot computer is still healthy/reachable on the backend, or whether the connection address/computer state is stuck again?
I will avoid Reset for now, since you mentioned earlier that Reset may not resolve this type of connection failure.
I also tested with a different network/mobile hotspot and the issue is the same.
Thanks.
Hi @Mazza, following up on this. Your Grok Bot computer was recovered on August 26 and it has looked healthy on our side since then, with your sessions connecting and running normally.
There was also a brief service disruption on August 27 that showed reconnect screens to many users, which may be part of what you saw. That has been resolved.
If you still see the “Reconnecting to your computer” screen for more than a minute or two, please reply with the time it happened and we will take another look!
Hey all,
To avoid megathreads where multiple issues report similar-looking issues, I’m going to close this thread. Please create a new, distinct thread if you run into issues!