Grok Bot stuck on “Setting up Grok Bot's computer” — Mac and iOS cannot connect

Support Bug Reports
1

Where does the bug appear (feature/product)?
Grok Bot (desktop + Cursor Mobile / iOS). Not the Cursor code editor.

Describe the Bug
Grok Bot cannot connect to the Agent Computer. On Mac it stays on “Setting up Grok Bot’s computer” (white screen with a black orb) and never finishes. I also saw Reconnecting / couldn’t reach Grok Bot’s computer. The iPhone app fails on the same account.

Steps to Reproduce

  1. Open Grok Bot on Mac while signed into my Cursor account.
  2. Wait for it to connect to the Agent Computer.
  3. The app stays on “Setting up Grok Bot’s computer” and never loads my bots.
  4. Open Grok Bot on iPhone with the same account — it also cannot connect.

Expected Behavior
The app should attach to my existing Agent Computer and show my bots. Setup should finish in a few minutes.

Screenshots / Screen Recordings
Attached: Mac screenshot of “Setting up Grok Bot’s computer”.

Operating System
MacOS
iOS (iPhone app also broken)

Version Information
Grok Bot desktop on Mac. I can add About → Copy version info if needed.
I am not reporting a Cursor IDE editor bug.

For AI issues: which model did you use?
Not a model/chat issue. This is Grok Bot failing to connect to the computer.

For AI issues: add Request ID with privacy disabled
I don’t have a request ID because no bot message completes. Happy to copy one if a message appears.

Additional Information
Already tried:

  • Fully quit Grok Bot (menu bar Quit / Cmd+Q)
  • DNS 1.1.1.1 and 8.8.8.8
  • Personal hotspot
  • Sign out and sign back in
  • Waited 15+ minutes on the setup screen
  • Did NOT Reset the computer

Also emailed [email protected].

Please check Grok Bot access on this account and whether the Agent Computer is healthy/attached. Please do not Reset unless required so existing bots and files are kept.

Does this stop you from using Cursor?
No - Cursor works, but with this issue
(Grok Bot is unusable. The Cursor editor itself still works.)

2

Hi there!

We detected that this may be a bug report, so we’ve moved your post to the Bug Reports category.

To help us investigate and fix this faster, could you edit your original post to include the details from the template below?

Bug Report Template - Click to expand

Where does the bug appear (feature/product)?

  • Editor, Tab & Chat (autocomplete, Composer, in-editor agent)
  • Terminal & commands
  • Models, pricing & API keys (availability, Auto/Max, BYOK/Bedrock)
  • MCP & tools
  • Cloud Agents & Automations (cursor.com/agents, scheduled/event)
  • BugBot & Code Review
  • Cursor CLI
  • Cursor Mobile
  • Remote (SSH / Dev Containers / WSL)
  • Account, billing & login
  • Something else…

Describe the Bug
A clear and concise description of what the bug is.

Steps to Reproduce
How can you reproduce this bug? We have a much better chance at fixing issues if we can reproduce them!

  1. …
  2. …
  3. …

Expected Behavior
What is meant to happen here that isn’t working correctly?

Screenshots / Screen Recordings
If applicable, attach images or videos (.jpg, .png, .gif, .mp4, .mov)

Operating System

  • Windows 10/11
  • MacOS
  • Linux

Version Information

  • For Cursor IDE: Menu → About Cursor → Copy
  • For Cursor CLI: Run agent about in your terminal
IDE:
Version: 2.xx.x
VSCode Version: 1.105.1
Commit: ......

CLI:
CLI Version 2026.01.17-d239e66

For AI issues: which model did you use?
Model name (e.g., Sonnet 4, Tab…)

For AI issues: add Request ID with privacy disabled
Request ID: f9a7046a-279b-47e5-ab48-6e8dc12daba1
For Background Agent issues, also post the ID: bc-…

Additional Information
Add any other context about the problem here.

Does this stop you from using Cursor?

  • Yes - Cursor is unusable
  • Sometimes - I can sometimes use Cursor
  • No - Cursor works, but with this issue

The more details you provide, the easier it is for us to reproduce and fix the issue. Thanks!

6

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

I cannot use Grok Bot at all. This is a brand-new install. It has never successfully connected to the Agent Computer on any device.

Platforms: Grok Bot iOS and Grok Bot Windows
First used: 25 September 2026

On iOS
Onboarding chat offered email / calendar / Slack / Teams, or “F. I’d rather just tell you.”
I chose F and tapped Submit. Submit never registered; the button kept coming back.
Every message I send shows “Send after reconnect.” No bot replies.
Viewing the bot screen shows “Can’t reach Grok Bot’s screen.”

On Windows
Above the chat list: “Can’t reach your computer.”
The window then goes black with “Setting up Grok Bot’s computer” for about a second, then flips back to “Can’t reach your computer.”
This loops continuously.

Under Bot Computer in the settings I used Reset Computer. It failed with:
“Reset failed. The reset couldn’t finish, so your computer is unchanged. Your saved snapshot is safe.”

What I already tried:
Force-quit and relaunch on iOS
Fresh Bot on iOS
Fresh Windows install
Reset Agent Computer (failed, computer unchanged)
Running with all VPN and antivirus software closed

Steps to Reproduce

Difficult to determine considering this issue began as soon as I started using the app

Operating System

Windows 10/11
iOS

Version Information

Grok Bot (iOS)
Version: 1.12.0
OS: iOS 27.0

Grok bot (Windows)
Version: 0.58.0
Update track: Stable
OS: Window 11 Pro, Version 10.0.26200 Build 26200

Does this stop you from using Cursor

Yes - Cursor is unusable

9

Hey all.

Thank for the reports. We’re aware of the issue and will keep https://status.cursor.com/ updated.