Grok Bot Windows: after logout/login, setup fails with “Can't reach your computer” plz

Where does the bug appear (feature/product)?

Somewhere else…

Describe the Bug

Grok Bot kept failing to connect.
I signed out and signed back in, and now I cannot get in at all.

The app shows:
“Grok Bot couldn’t finish setting up.
Can’t reach your computer right now. Check your connection and try again.”

  • Platform: Windows
  • Account email:
  • Happened after logout + login
  • Retry later: same screen
  • Cannot open Settings / Recover / Update Agent Computer
  • Grok chat works
  • Screenshot attached

Steps to Reproduce

Grok Bot kept failing to connect.
I signed out and signed back in, and now I cannot get in at all.

The app shows:
“Grok Bot couldn’t finish setting up.
Can’t reach your computer right now. Check your connection and try again.”

Expected Behavior

Grok Bot kept failing to connect.
I signed out and signed back in, and now I cannot get in at all.

The app shows:
“Grok Bot couldn’t finish setting up.
Can’t reach your computer right now. Check your connection and try again.”

Operating System

Windows 10/11

Version Information

grok bot supergrok heavy

For AI issues: which model did you use?

grok bot supergrok heavy

For AI issues: add Request ID with privacy disabled

Additional Information

I tried to upload the screenshot here, but even the image upload itself failed with an error.

Does this stop you from using Cursor

No - Cursor works, but with this issue

Hi @bsjese Sorry for the trouble here. I’ve reset your Grok Bot’s computer from our side, can you please try again and let me know if you’re still facing the same issue?