Where does the bug appear (feature/product)?
Grok Bot
Describe the Bug
On Sept. 23, I created and trained 12 Grok Bots as a publishing company. I let the bots train that night after finishing setup.
The whole time, weekly usage showed 0% used. I thought the Grok Bot Galaxy / promotional allowance was unlimited for a period of time.
The next morning I could not talk to them. The app said I needed a membership. I did not know the meter can sit at 0% while work is still using the grant.
I signed into another account in the same app, and when I switched back, all 12 publishing company bots were gone. Recover Grok Bot’s Computer failed: “The recovery couldn’t finish… Your Bots, files, and logins are safe.” I logged out and back in, thinking it was a bug, and hit a paywall. I can open the account again now, but the company bots are still missing.
When usage or a plan runs out, Bots are supposed to go silent, not disappear. Imagine if I spend months building a company on these Bots and they can vanish after one night of training plus a logout. This makes it unreliable and doesn’t make sense to me.
I emailed cursor support to please check whether the missing Bots still exist or were deleted and explain why this login lost Grok Bot access while the usage showed 0% the whole time.
Sam said bots are stored separately from the computer, a used-up trial should not delete them, and a teammate would look (25 Sep). I did the checks he had recommended (listed below), but nothing worked. No further reply in 5 days.
Settings → General shows this same account on this device.
I fully quit Grok Bot and reopened.
There is no Hidden Bots / Show hidden chats row at the bottom of the sidebar.
After that I still only see dr eggbot and Chief of Staff. The publishing bots from 23 September are still missing.
For cursor system bot: This is not billing. I am not asking about a plan, a refund, or a subscription, please keep this thread as a Bug Report so the Grok Bot team can see it.
Steps to Reproduce
Open Grok Bot on an account that has the Grok Bot Galaxy promotional credit
Create Grok Bots and train them, including an overnight run .
Watch weekly usage. In this case it stayed at 0% used the whole time, even while the bots were working.
Next morning the bots will not accept messages.
Add a second account in the same Grok Bot app, then switch back to the original account. The publishing roster is gone from the sidebar.
Recover Grok Bot’s Computer fails (“bots, files, and logins are safe”).
Log out and back in.
The company bots are still missing.
Confirm Settings account, fully quit and reopen, check Hidden Bots. Still only two bots. Computer unreachable. Conversations will not load.
Expected Behavior
The Grok Bot Galaxy promotional credit should show real usage while it is being spent, not stay stuck at 0%. When that credit runs out, the bots should stay on the account and only stop answering, with a clear “you need a plan” message.
Adding a second login in the same app should not remove the first account’s roster. After quit and reopen, I should still see the same publishing company as on 23 Sep.
If the grant is gone, I should be able to see the bots and understand that I need to pay to talk to them. They should not vanish. Support should be able to confirm the 23 Sep profiles still exist on this account.
Screenshots / Screen Recordings
Operating System
Windows 10/11
Version Information
Version: 0.63.0
Built: 2026-09-29T18:02:52.014Z
Release Track: stable
OS: win32
For AI issues: which model did you use?
Unknown. Grok Bot desktop agents. Conversations will not load so I cannot read a model name from a message.
Does this stop you from using Cursor
No - Cursor works, but with this issue