When opening GrokBot on Mac it flashes Setting up your Computer, then goes blank. For iOS just shows Setting Up then blank and unusable. I have reinstalled, quit, etc, nothing working.
Account: auth0|user_01JMHZ8J50R69BM9ZZ93CCWM77 ([email protected])
▎ - App: Grok Bot 0.24.0 ([email protected]), macOS 27.0 (arm64, M4) + iOS
▎ - Already tried: retry, restart, full reinstall from DMG, clearing all local data and the keychain entry — no change, as expected per staff’s note that this is server-side.
Hey, thanks for the report. What you’re seeing isn’t caused by your settings or your devices. Both the Mac and iOS apps connect to the same Grok Bot cloud computer, and it got stuck in a bad state after waking up from hibernation. That’s why it’s blank on all devices and why reinstalling didn’t help. It’s not a local install issue.
What you can try right now: in the Mac app, open Settings > Reset Computer. On iOS there’s a similar option called Recover computer. Note that reset clears the in-progress state on the bot computer, like logged-in browser sessions, but your agents and chats will stay.
This is a known issue we’re tracking, and I can’t share an exact ETA yet. I also asked the team to restore your computer from our side. If the reset doesn’t help, tell me here and we’ll keep digging.
For anyone seeing this issue, I may have found a solution. If you can get in on iOS, if you wait for 30 mins on setting up screen, a blue recover computer button will popup, click it and you’re golden. My Mac app didn’t allow me to click this.
Same bug on Mac. Cursor Pro+. App flashes “Setting up Grok Bot’s computer” for ~2 seconds, then stays on a white screen. Does not quit. No Settings so I cannot Reset Computer. No crash reports.
I am seeing this from past 24 hours, please fix this ASAP. I have tried reset and and nothing appears to be working. I am able to connect to bot’s computer but unable to browser any site.
I am having the same issue. Seeing ‘Setting up Grok Bot’s computer’ and then a blank screen. Please help me do a reset from your end if possible. Thanks.
To avoid megathreads where multiple issues report similar-looking issues, I’m going to close this thread. Please create a new, distinct thread if you run into issues!