GrokBot on all devices is broken

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

When opening GrokBot on Mac it flashes Setting up your Computer, then goes blank. For iOS just shows Setting Up then blank and unusable. I have reinstalled, quit, etc, nothing working.

Steps to Reproduce

Download
Open GrokBot
See Error

Expected Behavior

Work.

Screenshots / Screen Recordings

Operating System

iOS

Version Information

version 24.0

Does this stop you from using Cursor

No - Cursor works, but with this issue

  • Account: auth0|user_01JMHZ8J50R69BM9ZZ93CCWM77 ([email protected])
    ▎ - App: Grok Bot 0.24.0 ([email protected]), macOS 27.0 (arm64, M4) + iOS
    ▎ - Already tried: retry, restart, full reinstall from DMG, clearing all local data and the keychain entry — no change, as expected per staff’s note that this is server-side.

Hey, thanks for the report. What you’re seeing isn’t caused by your settings or your devices. Both the Mac and iOS apps connect to the same Grok Bot cloud computer, and it got stuck in a bad state after waking up from hibernation. That’s why it’s blank on all devices and why reinstalling didn’t help. It’s not a local install issue.

What you can try right now: in the Mac app, open Settings > Reset Computer. On iOS there’s a similar option called Recover computer. Note that reset clears the in-progress state on the bot computer, like logged-in browser sessions, but your agents and chats will stay.

This is a known issue we’re tracking, and I can’t share an exact ETA yet. I also asked the team to restore your computer from our side. If the reset doesn’t help, tell me here and we’ll keep digging.

I’ve reset the Mac desktop, which was stuck in a broken state, and used the recover button on iOS that worked. Thank you for your help.

I can’t find the recover button on iOS where is it ?

Thx

Resetting the cloud computer every 5 minutes roughly helps a bit :joy:then I run into the same ■■■■ and errors

I’m running into this same issue again. earlier complaint got resolved today morning but the issue is repeating (now).

ticket number is T-F10116 for your reference. 4a7ca9e7-7449-40af-94a5-80d7939cbea9

Please HELP.

For anyone seeing this issue, I may have found a solution. If you can get in on iOS, if you wait for 30 mins on setting up screen, a blue recover computer button will popup, click it and you’re golden. My Mac app didn’t allow me to click this.

Gotta wait it out.

Same bug on Mac. Cursor Pro+. App flashes “Setting up Grok Bot’s computer” for ~2 seconds, then stays on a white screen. Does not quit. No Settings so I cannot Reset Computer. No crash reports.

Account email: [email protected]

Tried Cmd+Q + relaunch many times since Aug 24. Still white Aug 25.

Please reset the Grok Bot cloud computer on your side.

I am seeing this from past 24 hours, please fix this ASAP. I have tried reset and and nothing appears to be working. I am able to connect to bot’s computer but unable to browser any site.

I am having the same issue. Seeing ‘Setting up Grok Bot’s computer’ and then a blank screen. Please help me do a reset from your end if possible. Thanks.

Hey all,

To avoid megathreads where multiple issues report similar-looking issues, I’m going to close this thread. Please create a new, distinct thread if you run into issues!