Help me on my Cursor!

Support Help
1

Hello ! I need help with my Cursor;
Request ID: 94341eab-b2db-4248-a92a-a4137f1deef5
An unexpected error occurred.
Canceled
RetriableError: Canceled
at EAr (vscode-file://vscode-app/c:/Users/victor/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:9155:5625)
at Lgm (vscode-file://vscode-app/c:/Users/victor/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:9156:11974)
at Object.classify (vscode-file://vscode-app/c:/Users/victor/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:9156:16506)
at mVv (vscode-file://vscode-app/c:/Users/victor/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:9156:5856)
at async t4a.runWithSharedTurnRunner (vscode-file://vscode-app/c:/Users/victor/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:9156:15858)
at async Nq.runAgentLoop (vscode-file://vscode-app/c:/Users/victor/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:20120:3005)
at async uhl.streamFromAgentBackend (vscode-file://vscode-app/c:/Users/victor/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:20180:14344)
at async uhl.getAgentStreamResponse (vscode-file://vscode-app/c:/Users/victor/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:20180:23914)
at async GBe.submitChatMaybeAbortCurrent (vscode-file://vscode-app/c:/Users/victor/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:9326:2476)
at async twm.submitMessage (vscode-file://vscode-app/c:/Users/victor/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:9213:33107)
at async $7w.submitMessage (vscode-file://vscode-app/c:/Users/victor/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:25270:21619)
at async vscode-file://vscode-app/c:/Users/victor/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:22773:80683

Anyone can help me ?

5

Hey, RetriableError: Canceled here means the connection to Cursor’s servers dropped right in the middle of the request. Cursor tries to reconnect and resume from a checkpoint, but if the disconnect lasts too long, the error bubbles up. It’s usually a network, proxy, or VPN issue, not the request itself.

What to try, in order:

  1. Settings > Network > Run Diagnostics. Check which tests fail.
  2. If you’re behind a corporate proxy, using a VPN, or on a restricted network, enable HTTP Compatibility Mode (HTTP/1.1) in settings and fully restart Cursor.
  3. Update Cursor to the latest version. A transport-layer fix has already shipped.
  4. Retry the prompt.

If it keeps happening, tell me your Cursor version, whether you’re using a VPN or proxy, and share a couple of recent Request IDs. That’ll make it easier to dig in.

6

Thank you so much for you help !