Hey, thanks for the report and for including the Request ID in the screenshot. That helped me find the request in the logs right away.
I can see the “Internal Error” toast with the request. This is a known issue on our side server-side, your account and settings are fine. What’s happening is the server can’t restore the state of that specific conversation, so you won’t be able to continue that chat. Retrying will keep hitting the same error.
Workaround: start a new conversation using New Chat, and it should work there. Unfortunately, the old one can’t be recovered.
We’re already tracking this issue, but I don’t have an exact ETA for a fix yet. If you hit this again in new chats, send a fresh Request ID and I’ll take a look.
Hey @Albin_Thomas, circling back to this thread with an update.
The server-side issue that was triggering the “unexpected error occurred on our servers” message has been fixed on our end, so it shouldn’t block you anymore. You don’t need to update anything, the fix was fully server-side.
One note: unfortunately, we can’t restore chats that were already affected, but this error shouldn’t happen in new chats anymore.
If you run into something similar again in a new chat, please share a fresh Request ID here and I’ll take a look.
Thank you @deanrie for th update