No matter what I try, I cannot get the smart IDE features to work. I reinstalled the app, I rebooted my Mac. I logged in/out. I cleared the cache. Nothing gets the AI features to work. Cursor doesnt tell me what the problem is. I found the network diagnostics page settings and I see checkmarks for everything.
Steps to Reproduce
All AI features do not work and they hang with “Taking longer than expected…”
Hey, it looks like your subscription is currently showing as not active. That would explain why all AI features are hanging since they need an active Pro or Free plan to work.
Can you check your subscription status at https://cursor.com/settings? If you recently subscribed or renewed, try signing out and back in. Go to Cursor Settings > Sign Out, then sign in again.
If your subscription looks fine on the dashboard, here are a few more things to try:
Disable HTTP/2: press Cmd+,, search for “HTTP/2”, turn on “Disable HTTP/2”, then restart Cursor.
Reindex your project: Cursor Settings > Indexing & Docs > Codebase Indexing > Resync Index. This fixed the exact same issue for another user.
Try a different network like a mobile hotspot to rule out a router or ISP issue.
Test in an empty folder: File > Open Folder, pick an empty directory, start a new chat, type “hello”. Does it still hang?
Also, next time it freezes, grab the Request ID and paste it here. Open the chat context menu in the top right and click Copy Request ID. That’s the main thing we need to check on the backend.