# Internal error when sending a prompt

**URL:** <https://forum.cursor.com/t/internal-error-when-sending-a-prompt/172054>\
**Category:** Bug Reports\
**Tags:** chat\
**Created:** [September 17, 2026, 4:16pm UTC](https://forum.cursor.com/t/internal-error-when-sending-a-prompt/172054 "2026-09-17T16:16:04Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![aydela](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/aydela/32/121286_2.png) [@aydela](https://forum.cursor.com/u/aydela)\
**Post date:** [September 17, 2026, 4:16pm UTC](https://forum.cursor.com/t/internal-error-when-sending-a-prompt/172054/1 "2026-09-17T16:16:05Z")

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### Describe the Bug

i keep getting this internal error after sending a prompt and i cant use cursor anymore:  
[internal] internal error Request ID: 0d8a430a-761c-471c-bfe1-0f587a851371

### Steps to Reproduce

send a prompt

### Operating System

Windows 10/11

### Version Information

3.20.21 (user setup)

### Does this stop you from using Cursor

Yes - Cursor is unusable

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**Author:** ![kevinn](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/kevinn/32/101206_2.png) [@kevinn](https://forum.cursor.com/u/kevinn)\
**Post date:** [September 17, 2026, 4:42pm UTC](https://forum.cursor.com/t/internal-error-when-sending-a-prompt/172054/5 "2026-09-17T16:42:54Z")

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Hi @aydela Thanks for the post.

I checked this and it is connected to the current service disruption affecting Cloud Agents and Automations. This is not caused by your Windows or network settings, so you do not need to reinstall Cursor or change your configuration.

We are investigating and posting updates at [https://status.cursor.com/](https://status.cursor.com/). If your project can run locally, using a This PC agent is the best temporary workaround.

If the same error continues after the status page shows recovery, please share a fresh Request ID here and I will check it again.

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**Author:** ![Colin](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/colin/32/90452_2.png) [@Colin](https://forum.cursor.com/u/Colin)\
**Post date:** [September 17, 2026, 5:22pm UTC](https://forum.cursor.com/t/internal-error-when-sending-a-prompt/172054/6 "2026-09-17T17:22:35Z")

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A post was merged into an existing topic: [Cloud agents no longer working at all](https://forum.cursor.com/t/cloud-agents-no-longer-working-at-all/172046)

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<div class="post-metadata">

**Author:** ![Colin](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/colin/32/90452_2.png) [@Colin](https://forum.cursor.com/u/Colin)\
**Post date:** [September 17, 2026, 5:22pm UTC](https://forum.cursor.com/t/internal-error-when-sending-a-prompt/172054/7 "2026-09-17T17:22:39Z")

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